Omobukola Obateru
London,Ontario
Summary
To be an effective reliable team player, willing to learn in a pro-active organization
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsorcing
London, Ontario
10.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Caradoc Townsend Mutual Insurance
Komoka, ON
08.2022 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Review Policies
- Create Insurance to Value on home policies
- Create and submit policy changes to underwriters
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helping clients to make payments
- Work with agents to make quotes, review policy application and bind policies.
Customer Service Representative
Teleperformance
Toronto, ON
11.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Troubleshooting software related issues and finding resolution
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Education
Other Than Life - General Insurance
Insurance Institute of Ontario
Toronto, ON09.2022
LLQP Certificate - Life Insurance
LLQP
07.2020
Skills
- Appointment Scheduling
- Data Collection
- Information Security
- Data Entry
- Paperwork Processing
- Complaint Resolution
- Microsoft Office ( power point, word, excel)
- Five9, Salesforce,
- Microsoft Outlook
- Problem Resolution
- Call Center Operations
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Caradoc Townsend Mutual Insurance
08.2022 - 12.2023
Customer Service Representative
Teleperformance
11.2020 - 02.2022
Customer Service Representative
Bill Gosling Outsorcing
10.2020 - Current
Other Than Life - General Insurance
Insurance Institute of Ontario
LLQP Certificate - Life Insurance
LLQP
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