Omobolanle Ajayi
176 Desrosiers Drive Winnipeg,MB
Summary
Focused payroll professional with good administrative, financial, and technical understanding. Highly organized, systematic, and resourceful with good problem-solving and multitasking abilities. With 3+ years of experience in Human Resources, I look forward to aligning this
experience with my newly obtained diploma in Human Resources Administration. I work diligently and collaboratively with Talent Management teams to mitigate talent loss. Reliable, knowledgeable, and highly organized with excellent communication skills, team building, and relationship management.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Skipthedishes
01.2019 - Current
- Cross-trained and backed up other customer service managers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Logged call information and solutions provided into internal database.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Human Resource Executive
ISONBPO International Limited Nigeria
02.2015 - 08.2018
- Maintained human resources regulatory compliance with local, state and federal laws.
- Met with employees periodically for progress reviews and performance assessments.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Talent Management- On board the team that developed a workforce plan, identify
potential talent gaps, work with management to address gaps and mitigate talent loss - Total Reward and Payroll Management-Ensure all remuneration and benefits are listed
corrected in contracts of employment - Employee Services and Engagement: Organizes Monthly Birthday Bash and Quarterly
Rewards and Recognition Activities. - Establishing other employee engagement initiatives, implementing them to enhance
employee retention. - Employee Relations: Prepares newsletter and other reports to communicate
information about employee concerns and comments and organizational actions taken. - Handles grievances and disciplinary issues.
Education
Diploma in Human Resources And Payroll - Human Resources And Payroll Coordinator
CDI College
Winnipeg, MB05.2023
Skills
- Training Development
- Staffing Regulatory Compliance
- Analytical and Critical Thinking
- Train Employees
- Recruiting and Hiring Oversight
- Equal Opportunities Facilitation
Timeline
Customer Care Representative
Skipthedishes
01.2019 - Current
Human Resource Executive
ISONBPO International Limited Nigeria
02.2015 - 08.2018
Diploma in Human Resources And Payroll - Human Resources And Payroll Coordinator
CDI College
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