DOKMEE
Omobolanle Adeogun
Client Relationship Manager
Saskatoon,SK
Summary
Dynamic Client Relationship Manager with 5 years' experience in sales and service roles for financial and IT organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Client Relationship Manager
Hadassah Couture
Lagos, Lagos
01.2019 - 05.2022
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Assessed client needs and developed plans to adequately address current and future objectives.
DOKMEE (Document Management) Manager
Business Intelligence Technologies
Lagos, Lagos
11.2017 - 11.2018
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
Bankassurance
Allianz Insurance Plc (Africa)
Lagos, Lagos
06.2015 - 11.2017
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Science - Accounting And Finance
Lagos State University
Lagos State Nigeria 08.2002 - 09.2008
Skills
Team leadership and collaboration
undefinedSoftware
Microsoft Dynamics 365 F&O
Microsoft office
Interests
Learning and learning
Reading and listening to music
I love to read by reading i learn more in improving myself in my professional field and all facets of life. It also helps me to be able to be productive in whatever i find myself doing.
Music is life for me, it inspires me and make me come alive, improve my agility and makes me happy.
Timeline
Client Relationship Manager
Hadassah Couture
01.2019 - 05.2022
DOKMEE (Document Management) Manager
Business Intelligence Technologies
11.2017 - 11.2018
Bankassurance
Allianz Insurance Plc (Africa)
06.2015 - 11.2017
Bachelor of Science - Accounting And Finance
Lagos State University
08.2002 - 09.2008
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