Omobola Adetokunbo
Kitchener,ON
Summary
Head of Operations specializing in Retail Banking with 12 years of experience in Nigeria. Proven success in branch operations, customer service, and leadership, ensuring zero fraud and high customer satisfaction. Skilled in strategic planning, data-driven decision-making, and process optimization, bringing strong organizational and communication skills to drive business growth.
Overview
13
13
years of professional experience
Work History
Head of Operations
Access Bank PLC
02.2012 - Current
1. Retail Operations Banking Professional with 12 years of direct experience working in the Banking sector in Nigeria.
2. Solid practical knowledge of Branch Operations Banking with proven experience in Teller
Operations, Funds Transfer and Customer Service with zero fraud occurrence and impressive customer satisfaction experience
3. Excellent leadership, organisation and communication skills enhanced through supervising different branches over 12 years with balance sheets size of more than $35M.
4. Proven record of driving branches to positive performance in Excellent Customer Service and customer relations by direct engagement, monitoring and management of reports to deliver on set targets.
5. High proficiency with Word, Excel and PowerPoint applications used to prepare and organize reports for my team and submission of deliverables within timeline.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
Education
Master of Arts - Banking And Finance
07.2017
1. Member Chartered Economist of Nigeria. (ICEN)
2. Member Nigerian Institute of Management (NIM)
3. Member Chattered Institute of Banking (CIBN) in-view
4. University of Pennsylvania Coursera course on Building High Performing Team.
- Graduated from The Federal Polytechnich Bida Niger State of Nigeria 1998
- Graduation with Upper credit in my Higher National Diploma in Marketing. (first Degree)
Skills
- Operational Excellence
- Business Analysis
- Organizational Development
- Safety Management
- Relationship Building
- Team Leadership
- Decision-Making
- Operations Management
- Customer Service Management
- Scheduling
- Delegating Work
- Cost Reduction
Languages
English
Native or Bilingual
Timeline
Head of Operations - Access Bank PLC
02.2012 - Current
Kaduna State University - Master of Arts, Banking And Finance
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