Omni Sharma
Surrey,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests and customers. Skilled in anticipating their needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Blaze Pizza
02.2022 - Current
- Worked front counter, prep and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Desk Attendant and Server
Barcelos Flame Grilled Chicken
01.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing dine-in and take-out process.
- Cultivated warm relationships with regular customers.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Answered multi-line phone system to respond to inquiries and book reservations.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Checked guests' identification before serving alcoholic beverages.
Customer Service Representative-Ecom Department
London Drugs
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
IELTS Trainer
British Academy
08.2020 - 09.2021
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Maintained accurate files of assessment results, graded assignments and student work.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
Education
Associate of Arts - Psychology
Columbia College
Vancouver, BC12.2023
Advanced Diploma in Nail Art And Nail Extensions - Esthetics And Nail Care Technology
Orane International School of Beauty & Wellness
MALOUT, INDIA11.2021
High School Diploma -
DAV PUBLIC SCHOOL
MALOUT, INDIA03.2020
Skills
- Strong Communication and Interpersonal Skills
- Telephone Skills
- Customer Assistance
- Front Desk Operations
- Team Collaboration
- Computer Proficiency
- Effective Planning
- Complex Problem-Solving
- Visitor and Customer Relations
- Multitasking Abilities
- Multilingual (English, Hindi and Punjabi)
Singing, Bhangra, Hiking, Photography and Editing
I have been classically trained in music and I have practicing that for years. I love nature and that made me interested in hiking and natural photography. Bhangra is my favorite dance form and I do that for fun.
Timeline
Front Desk Attendant and Server
Barcelos Flame Grilled Chicken
01.2023 - 05.2023
Customer Service Representative-Ecom Department
London Drugs
03.2022 - 09.2022
Crew Member
Blaze Pizza
02.2022 - Current
IELTS Trainer
British Academy
08.2020 - 09.2021
Associate of Arts - Psychology
Columbia College
Advanced Diploma in Nail Art And Nail Extensions - Esthetics And Nail Care Technology
Orane International School of Beauty & Wellness
High School Diploma -
DAV PUBLIC SCHOOL
Similar Profiles
Alexis EncarnacionAlexis Encarnacion
Team Member at Blaze PizzaTeam Member at Blaze Pizza
Francisco MartinezFrancisco Martinez
Team Member at Blaze PizzaTeam Member at Blaze Pizza
Nathaly ErraezNathaly Erraez
Manager at Blaze PizzaManager at Blaze Pizza