Ommey Kulsum
Saskatoon,Canada
Summary
Motivated responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support and Administration Officer
K3R Trade Concern
Dhaka, Bangladesh
07.2016 - 12.2018
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Ordered assigned tasks for execution and tracking purposes.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Observed organisational values and principles to provide excellent customer experiences.
Trainee Officer (Customer Support)
Agora
Dhaka, Bangladesh
06.2010 - 12.2011
- Created targeted support programmed based on client interviews and assessments.
- Created targeted support programmes based on client interviews and assessments.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Collaborated with officials to prepare required official documentation for record.
Education
Master of Arts - Linguistics
University of Dhaka
Dhaka, Bangladesh 07.2003 - 06.2004
Bachelor of Arts - Linguistics
University of Dhaka
Dhaka, Bangladesh 06.1999 - 06.2003
Skills
- Customer-facing
- Staff education and training
- Order fulfillment
- Report preparation
- Service standard compliance
- Training development aptitude
- International sales support
- Strategic sales knowledge
- Training and demonstration development
Languages
English
Upper intermediate
Timeline
Customer Support and Administration Officer
K3R Trade Concern
07.2016 - 12.2018
Trainee Officer (Customer Support)
Agora
06.2010 - 12.2011
Master of Arts - Linguistics
University of Dhaka
07.2003 - 06.2004
Bachelor of Arts - Linguistics
University of Dhaka
06.1999 - 06.2003
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