Omme Tahetun Jilian
Scarborough,Canada
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Agent
Jewelry Store
08.2024 - Current
- Presenting and selling high-end jewelry pieces
- Educating customers about different gemstones and metals
- Ensuring a pleasant shopping experience
- Having a strong interest in fashion trends
- Understanding customer service
- Ability to close sales effectively
- Building and managing customer relationships
- Offering ongoing consultation and support
- Verifying the authenticity and quality of items
- Ensuring proper care and handling of jewelry items
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Customer service agent
Sea pearl beach resort and spa
01.2022 - 11.2023
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages & processing guest payments
- Answering telephone calls, booking or cancelling room reservations, and coordinating with other departments, such as housekeeping, to assist customers in their stay and make sure their needs are met
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Post graduation diploma - Hospitality And Tourism Operation Management
Fanshawe College
London, ON09.2024
Bachelor's - Tourism and Hospitality Management
Daffodil International University
Dhaka,Bangladesh 01.2019 - 02.2023
Higher Secondary School Certificate - Arts Education
Narayangonj Collage
Narayanganj, Bangladesh 06.2018
Secondary School Certificate - Accounting Studies
Hazi Ibrahim Alamchan School & Collage
Narayanganj, Bangladesh04.2016
Skills
- Ms Word
- Ms Excel
- Ms PowerPoint
- PMS (IDS software)
- Team worker
- Time management
- Leadership
- Problem solving
- Communication
- Adaptability and Flexibility
- Self-motivation
- Decision making
- Customer service
- Multitasking
- Phone etiquette
- Cash Handling
- Organizing
- Quick learner
- Conflict resolution abilities
- Social Media Marketing
- Negotiation Managements
- Client Relations
- Customer Assistance
- Sales Training
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
Personal Information
- Height: 5'.5
- Blood Group: B+
- Date of Birth: 07/30/00
- Nationality: Bangladeshi
- Religion: Islam
Hobbies and Interests
- Travel
- Meet new people
- Crafting
Additional Information
Availability of working days:-
Friday,Saturday, Sunday, Monday, Tuesday
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Personal development programsWork-life balanceCompany CultureFlexible work hoursCareer advancement4-day work weekHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Travel
Learn about new culture
Meeting new peoples
Explore
Challenge Myself
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Responded to over 150 customer inquiries each day.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
IDS
Timeline
Sales Agent
Jewelry Store
08.2024 - Current
Customer service agent
Sea pearl beach resort and spa
01.2022 - 11.2023
Bachelor's - Tourism and Hospitality Management
Daffodil International University
01.2019 - 02.2023
Post graduation diploma - Hospitality And Tourism Operation Management
Fanshawe College
Higher Secondary School Certificate - Arts Education
Narayangonj Collage
Secondary School Certificate - Accounting Studies
Hazi Ibrahim Alamchan School & Collage
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