Omkar Dongare
York,ON
Summary
Conscientious Front Office Executive with Innovative and disciplined administrative leadership experience for top-level executives in operational administration and over 2 years of experience. Focused and detail-oriented with solid knowledge of accounting best practices. Well-versed in prioritizing projects and leading staff initiatives to optimize performance. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Office Executive
Ambrosia Hospitality Pvt. Ltd
06.2021 - 10.2022
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Acted as liaison between organization and external customers and explained services, policies, rationale for decisions and company actions to clients.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Internship Student
JW Marriott, Mumbai Juhu
06.2019 - 08.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Education
Bachelor of Arts - International Hospitality and Tourism Management
Queen Margaret University
Edinburg, Scotland04.2021
High School Diploma -
Mumbai University
Maharashtra, India04.2017
No Degree - School
Children's Academy Group of Schools
Maharashtra, India06.2015
Skills
- Resource Coordination and Allocation
- Supply Inventory Control
- Document and File Management
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Multitasking and Time Management
- Reservation Coordination
- Overtime Management
- Service Quality
- Operational Efficiency
Additional Information
- Received letter of Appreciation from Front Office Department for best guest service and have a name in Guest Invoice during the training tenure in JW Marriott Mumbai, Juhu.
- Received Certificate of Appreciation in Overall Chocolate Production from MARS Enterprises Bakery Team.
Hobbies
- Trekking
- Hiking
- Participating in Volunteering activities
- Reading Books
Timeline
Front Office Executive
Ambrosia Hospitality Pvt. Ltd
06.2021 - 10.2022
Internship Student
JW Marriott, Mumbai Juhu
06.2019 - 08.2019
Bachelor of Arts - International Hospitality and Tourism Management
Queen Margaret University
High School Diploma -
Mumbai University
No Degree - School
Children's Academy Group of Schools
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