Omkar Churi
Mississauga
Summary
Dedicated and dynamic professional with a Baccalaureate Degree in Business Management and a Post-Baccalaureate Diploma in North American Business Management. Proven experience in team and operations management within fast-paced environments. Expertise in event coordination, customer interaction, and payroll assistance, complemented by strong skills in creating impactful presentations and managing administrative tasks. A track record of enhancing guest satisfaction and effectively leading diverse teams underscores a commitment to delivering exceptional service. Eager to transition into a new field, leveraging customer service acumen and leadership capabilities to drive positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
McDonald's
07.2025 - 09.2025
- Developed and implemented guest feedback systems to enhance service quality.
- Trained and mentored staff on customer service protocols and best practices.
- Analyzed guest satisfaction data to identify trends and areas for improvement.
- Collaborated with cross-functional teams to design personalized guest experiences.
Assistant Store Manager
McDonald's
11.2022 - 06.2025
- Oversee daily operations and manage the entire crew during shifts.
- Handle guest interactions, ensuring high-quality customer service and satisfaction.
- Resolve any issues or conflicts that arise during shifts.
- Assist in maintaining inventory and managing supplies.
- Ensure adherence to health and safety regulations.
HR Intern
Teledyne Technologies
09.2023 - 12.2023
- Managed and coordinated company events such as "Bring Your Kids to Work Day", "Thinking Thursdays", "Mentor Match", the annual holiday party, and awards ceremonies.
- Created and presented PowerPoint presentations for various company events and initiatives.
- Assisted in payroll operations, including the management of sick leaves and vacation pay.
- Provided clerical and administrative support to Human Resources executives.
- Compiled and updated employee records (hard and soft copies).
- Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
Education
Post Baccalaureate Diploma - Digital Marketing
Capilano University
North Vancouver, BC12.2023
Bachelor of Management Studies (B.M.S) - Marketing
Mumbai University
04.2021
High School Diploma - undefined
Atomic Energy Junior College
05.2017
Skills
- Customer Relations
- Employee Coaching
- Time Management
- Microsoft Office Suite
- Hiring and Training
- Strong communication skills
- Problem-solving abilities
- Time management and organizational skills
- Exceptional communication
- Property management
- Language fluency
- Sales and upselling
Certification
- Google Ads Search Certification
- Hootsuite Platform Certification
- Shopify Basics badge
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Guest Experience Manager
McDonald's
07.2025 - 09.2025
HR Intern
Teledyne Technologies
09.2023 - 12.2023
Assistant Store Manager
McDonald's
11.2022 - 06.2025
Bachelor of Management Studies (B.M.S) - Marketing
Mumbai University
High School Diploma - undefined
Atomic Energy Junior College
Post Baccalaureate Diploma - Digital Marketing
Capilano University
Similar Profiles
Zeeshan MehmoodZeeshan Mehmood
Student Job at McDonald'sStudent Job at McDonald's
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's
Olgenson TherlongeOlgenson Therlonge
Service Crew Member at McDonald'sService Crew Member at McDonald's
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Manpreet Singh MalhiManpreet Singh Malhi
Second Cook at The Mississauga Golf And Country ClubSecond Cook at The Mississauga Golf And Country Club