Omkar Churi
Mississauga
Summary
Dedicated and dynamic professional with a Baccalaureate Degree in Business Management and a Post-Baccalaureate Diploma in North American Business Management. Proven experience in team and operations management within fast-paced environments. Expertise in event coordination, customer interaction, and payroll assistance, complemented by strong skills in creating impactful presentations and managing administrative tasks. A track record of enhancing guest satisfaction and effectively leading diverse teams underscores a commitment to delivering exceptional service. Eager to transition into a new field, leveraging customer service acumen and leadership capabilities to drive positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
McDonald's
07.2025 - 09.2025
- Developed and implemented guest feedback systems to enhance service quality.
- Trained and mentored staff on customer service protocols and best practices.
- Analyzed guest satisfaction data to identify trends and areas for improvement.
- Collaborated with cross-functional teams to design personalized guest experiences.
Assistant Store Manager
McDonald's
11.2022 - 06.2025
- Oversee daily operations and manage the entire crew during shifts.
- Handle guest interactions, ensuring high-quality customer service and satisfaction.
- Resolve any issues or conflicts that arise during shifts.
- Assist in maintaining inventory and managing supplies.
- Ensure adherence to health and safety regulations.
HR Intern
Teledyne Technologies
09.2023 - 12.2023
- Managed and coordinated company events such as "Bring Your Kids to Work Day", "Thinking Thursdays", "Mentor Match", the annual holiday party, and awards ceremonies.
- Created and presented PowerPoint presentations for various company events and initiatives.
- Assisted in payroll operations, including the management of sick leaves and vacation pay.
- Provided clerical and administrative support to Human Resources executives.
- Compiled and updated employee records (hard and soft copies).
- Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
Education
Post Baccalaureate Diploma - Digital Marketing
Capilano University
North Vancouver, BC12.2023
Bachelor of Management Studies (B.M.S) - Marketing
Mumbai University
04.2021
High School Diploma - undefined
Atomic Energy Junior College
05.2017
Skills
- Customer Relations
- Employee Coaching
- Time Management
- Microsoft Office Suite
- Hiring and Training
- Strong communication skills
- Problem-solving abilities
- Time management and organizational skills
- Exceptional communication
- Property management
- Language fluency
- Sales and upselling
Certification
- Google Ads Search Certification
- Hootsuite Platform Certification
- Shopify Basics badge
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Guest Experience Manager
McDonald's
07.2025 - 09.2025
HR Intern
Teledyne Technologies
09.2023 - 12.2023
Assistant Store Manager
McDonald's
11.2022 - 06.2025
Bachelor of Management Studies (B.M.S) - Marketing
Mumbai University
High School Diploma - undefined
Atomic Energy Junior College
Post Baccalaureate Diploma - Digital Marketing
Capilano University