Omid Sedaghat
North York
Summary
Combining a foundation in Computer Science with significant experience in customer service within the book publishing industry. Demonstrated success in sales within an international transportation group. Possesses exceptional skills in client interaction, transaction management, and product promotion. Aiming to leverage this diverse skill set and industry knowledge.
Overview
14
14
years of professional experience
Work History
Sales Specialist
Farvahar Darya Pars
05.2021 - 11.2023
- Built relationships with customers to encourage repeat business.
- Developed creative and revenue-generating strategies to attract prospective clients
Account Manager
Farvahar Darya Pars
03.2018 - 04.2021
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Sales Associate
Kian Publication
08.2016 - 02.2018
- Networked to foster new relationships
- Presented innovative sales opportunities to small, medium and large clients
Account Manager
Kian Publication
02.2012 - 07.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Service Representative
Kian Publication
02.2010 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Investment Funds in Canada (IFC), Candidate
Canadian Securities Institute
Toronto, ONBachelor of Science - Computer Engineering-Software
Islamic Azad University(IAU)
Damavad, Iran02.2010
Associate of Science - Computer Software
Data Processing (DP) Iran Co
Tehran, Iran09.2005
Skills
Cash Handling and Accuracy
Effective communication
Problem Solving
Customer Service
Technology Proficiency
https://www.linkedin.com/in/omid-sedaghat
Languages
English
Persian
Timeline
Sales Specialist
Farvahar Darya Pars
05.2021 - 11.2023
Account Manager
Farvahar Darya Pars
03.2018 - 04.2021
Sales Associate
Kian Publication
08.2016 - 02.2018
Account Manager
Kian Publication
02.2012 - 07.2016
Customer Service Representative
Kian Publication
02.2010 - 01.2012
Investment Funds in Canada (IFC), Candidate
Canadian Securities Institute
Bachelor of Science - Computer Engineering-Software
Islamic Azad University(IAU)
Associate of Science - Computer Software
Data Processing (DP) Iran Co
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