Omerdogan Kutlu
Ajax,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Bouncer/Security
El Convento Rico
06.2023 - 02.2024
- Secured premises and personnel by patrolling property
- Investigated suspicious activities and persons to maintain security of premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
Customer Service Representative
Moores Clothing For Men
01.2022 - 03.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Trained and mentored new sales representatives.
Customer Service Representative
Empire Roofing Corporation
01.2019 - 12.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
GoodLife Fitness
08.2017 - 04.2018
- Provided excellent customer care by responding to requests
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Updated account information to maintain customer records.
Education
High School Diploma -
Marc Garneau Collegiate Institute
135 Overlea Blvd, North York ON M3C1B309.2018
Skills
- Building Security
- Multitasking Abilities
- Law enforcement support
- Crowd Management
- Customer Service
- Customer service mindset
- work well with others
Timeline
Bouncer/Security
El Convento Rico
06.2023 - 02.2024
Customer Service Representative
Moores Clothing For Men
01.2022 - 03.2023
Customer Service Representative
Empire Roofing Corporation
01.2019 - 12.2022
Customer Service Representative
GoodLife Fitness
08.2017 - 04.2018
High School Diploma -
Marc Garneau Collegiate Institute
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