Omer Farkhand
Milton,ON
Summary
I am a dedicated and self-motivated professional with a strong foundation in different areas of information technology like Software Development, Cloud Computing and Data Analytics etc. Also acquired a solid understanding of Networking through my Advanced Diploma in Software Development and Network Engineering at Sheridan College.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Application/Server Support Analyst
Coder Plus
09.2023 - 02.2024
- Application maintenance and support
- Diagnose and troubleshoot server OS related issues
- Installation of application updates and/or patches
- Record keeping of changes and updates
- On-call support
Desktop Support Technician
Rally
02.2022 - 02.2023
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Reduced downtime with proactive system maintenance and regular software updates.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Triage network related issues
Application Support Analyst
Upstream Works Software
05.2021 - 12.2021
- Specialized in troubleshooting customer technical issues with company software and facilitating escalations to the development team for patching.
- Provided dedicated customer support and effectively diagnosing technical problems to ensure timely resolutions.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Maintained good customer satisfaction level
Education
Advanced Diploma - Software Development And Network Engineering
Sheridan College Institute of Technology And Advanced Learning
05.2001 -
Skills
Technical Support (OS, Applications, Hardware)
Certification
Google Data Analytics
Timeline
Google Data Analytics
03-2024
Application/Server Support Analyst
Coder Plus
09.2023 - 02.2024
AWS Cloud Practitioner
12-2022
Desktop Support Technician
Rally
02.2022 - 02.2023
Application Support Analyst
Upstream Works Software
05.2021 - 12.2021
Advanced Diploma - Software Development And Network Engineering
Sheridan College Institute of Technology And Advanced Learning
05.2001 -
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