Omer Abdelnur
Daly City
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and time management. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Adept at fostering strong relationships and ensuring safety, while maintaining high standards of cleanliness and punctuality in all operations.speak Portuguese , English and Spanish, former professional soccer player in Brazil from 1982 to 1984 .
Overview
41
41
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
09.2014 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
General Manager of Operations
Nationwide Legal Services
01.2010 - 01.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Taxi Cab Driver
Luxor Cab
09.1997 - 11.2014
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
General Manager
North Beach Pizza
03.1984 - 11.1997
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Graduate Certificate - Personal Training
Issa
Los Angeles, CA01-2025
Associate of Arts - Culinary
Le Cordon Blue
San Francisco, CA01-2009
Associate of General Studies - English
University of California, Berkeley
Berkeley, CA01-1991
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Time management
- Customer engagement
- Emergency response
- Customer service
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Cultural awareness
- Stress management
- Communication
- Wheelchair assistance
- Hospitable
- Dependable and trustworthy
- Dependable and reliable
- Effective communication skills
- Efficiency and time management
- Attention to detail
- Customer relationships
- Customer-oriented
- Customer support
- Behavior management
- Safety-focused
- Strong working relationships
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Professional Working
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Uber Partner
Uber
09.2014 - Current
General Manager of Operations
Nationwide Legal Services
01.2010 - 01.2024
Taxi Cab Driver
Luxor Cab
09.1997 - 11.2014
General Manager
North Beach Pizza
03.1984 - 11.1997
Graduate Certificate - Personal Training
Issa
Associate of Arts - Culinary
Le Cordon Blue
Associate of General Studies - English
University of California, Berkeley
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