Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omer Abbasi

Brampton

Summary

Dynamic Supervisor with a proven track record at Angel Electronics, excelling in operations management and team building. Enhanced customer satisfaction through effective conflict resolution and strategic planning, achieving significant improvements in operational efficiency. Skilled in training and mentoring staff, fostering a culture of excellence while maintaining high standards of quality control.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

8
8
years of professional experience

Work History

Supervisor

Angel Electronics
06.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Managed merchandise inventory transactions.

Sales Associate

Angel Electronics
03.2017 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Arts - Journalism

BZU
Multan
04-2015

High School Diploma -

GC
Gujranwala
04-2013

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Operations management
  • Project management
  • Relationship building
  • Policy enforcement
  • Conflict resolution
  • Inventory oversight
  • Negotiation
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Quality control
  • Documentation and reporting
  • Risk management
  • Performance management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Active listening
  • Professionalism
  • Adaptability
  • Self motivation
  • Audit reporting

Languages

Punjabi
Native or Bilingual
Hindi
Professional Working
English
Full Professional
Urdu
Native or Bilingual

Timeline

Supervisor

Angel Electronics
06.2021 - Current

Sales Associate

Angel Electronics
03.2017 - Current

Bachelor of Arts - Journalism

BZU

High School Diploma -

GC

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Omer Abbasi