John Ojemen

Lekki,Lagos

Summary

Resourceful Application Support Engineer bringing in-depth knowledge of the latest technology trends to produce advanced technical support and implementation of solutions and services. Technically proficient and analytical problem solver focused on maintaining customer relationships while delivering technical troubleshooting and problem-solving solutions.

Overview

years of professional experience

Certification

Work History

Stanbic IBTC Bank

Experienced Application Support Engineer

11.2021 - Current

Job overview

Improved application performance through optimization of flow processes, increasing production output by 20%.
DevOps Engineer.
Finacle customizations and application support.
We are building Finacle APIs to be integrated as services.
We are deploying patches for Finacle software and providing support and documentation for users.
I am using Ansible to deploy software solutions to the production environment.
Testing and troubleshooting issues with Applications both in test and production environments.
Testing APIs with Curl command and tools like Postman and Soap UI.
We are supporting & troubleshooting of springboot applications.
Addressed technical issues and guided end users through resolution.
I communicated with clients to define business objectives and present individualized solutions.
Generated target accounts sales objectives, opportunities, and projection reports to prioritize work.
Supported software integration and implemented maintenance enhancements.
Used ASP.NET, JavaScript, and SQL Server to develop new applications

Computer Warehouse Group PLC

Senior Software Engineer

03.2015 - 10.2021

Job overview

I worked with project managers, developers, quality assurance, and customers to resolve technical issues.
Trained and mentored junior developers and engineers, teaching skills in Finacle and working to improve overall team performance
Identified and fixing all production and UAT issues by 15%.
Analyzed critical issues and provided solutions.
Developed custom solutions as requested by bank automation.
Analyzed scripts and shared clarifications in core applications
Supported and troubleshooted Finacle-related issues.
Improved system performance by making proactive adjustments and resolving bugs.
Informed internal personnel and external stakeholders of project milestones.

Education

Ambrose Alli University
Nigeria

Bachelor of Science from Economics

06.2010

Skills

Core banking enterprise technical support
MySQL & NoSQL
Finacle application support, customization using JavaScript, Finacle scripting
Winssh, WinSCP, Notepad , Postman, SQL developer, SQL Server management studio, Oracle toad, DBeaver
Ansible, Prometheus, JBoss, Springboot, Data analytics, Routers, Docker, Jenkins, Git, CI/CD, Trouble
Verbal and Written Communication

Root Cause Identification
Quality Control
Test Automation Tools
Linux, Google Analytics, Microsoft Office, Microsoft Azure
Experience with container platforms like Docker and Kubernetes

Accomplishments

Coordinated several internal knowledge transfers with a team of over 20 staff members.
Achieved the VAF (Vehicle Asset Finance) Digitalization project from its manual process to a digitalized form by developing APIs.
Addressed critical system incidents by reviewing the logs and administering solutions to prevent downtime.
Deployment of Functionalized Scripts for testing on the customization server.
Customized several Finacle menu automation processes for users.
Ensure all incidents/service requests assigned are properly logged/tracked.
End users support and management.
Expert in Trade finance and payment modules in Finacle.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Computer Warehouse Group Plc CEO's Heroes Award for outstanding performance and special recognition

Languages

English

Native or Bilingual

Certification

Finacle Core Ver.10 Advanced Functional Certification - Bangalore, India.
ITIL certificate - ITIL Foundation certificate in IT service management
Ansible
Priority Management
DevOps Foundation
Digital Transformation
OneDrive Quick Tips
Introduction to Data Science

Hobbies

I love research, traveling, reading, and watching football, and in addition, I love making a positive impact on society.

Timeline