OMAR K. WILLIAMS
Ottawa,ON
Summary
Highly organized and dependable professional skilled at managing multiple priorities with a positive attitude. Proven track record of success in assuming additional responsibilities to achieve team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
LCBO
Ottawa, ON
11.2025 - 01.2026
- Provided product knowledge and troubleshooting support to enhance customer satisfaction and loyalty.
- Monitored customer feedback to identify trends and recommend service improvements effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed cash transactions accurately, ensuring financial integrity during shifts.
Deputy Returning Officer
Elections Ontario
Ottawa, ON
02.2025 - 03.2025
- Kept accurate records of voter registration data, ensuring all eligible citizens had access to vote on Election Day.
- Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
- Managed polling station resources effectively, organizing materials for easy access during Election Day operations.
- Played a key role in resolving disputes among candidates, adhering strictly to established guidelines while maintaining professionalism and impartiality at all times.
- Provided exceptional customer service by addressing voter concerns promptly and professionally, resulting in higher satisfaction levels.
Market Research Interviewer
Elemental Data Collection
Ottawa, ON
07.2019 - 03.2024
- Conducted in-depth interviews to gather market insights and consumer feedback.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained detailed records of interview responses, facilitating easy analysis and reporting of findings.
- Contributed to project success by exceeding daily quotas for completed interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
Education
Theatre Arts
Algonquin College
Ottawa, ON2005
Skills
- Customer Demographics
- Loss Prevention
- Focused Observation
- Customer Engagement
- Professional Correspondence
- Interview Training
- Time Management
- Microsoft Office
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Customer Service Representative
LCBO
11.2025 - 01.2026
Deputy Returning Officer
Elections Ontario
02.2025 - 03.2025
Market Research Interviewer
Elemental Data Collection
07.2019 - 03.2024
Theatre Arts
Algonquin College