Omar J. Arellano

Coordinated logistics for incoming and outgoing shipments efficiently.

• Trained staff on safety protocols and operational procedures effectively.
• Maintained compliance with safety regulations in all shipping activities.
• Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
• Resolved any issues or disputes related to shipments promptly and professionally.
• Ensured that all customer orders were processed correctly and shipped on time.
• Organized storage areas within the warehouse for easy access to products when needed.
• Trained new staff members in proper packing techniques for fragile items.
• Coordinated the scheduling of deliveries with customers and vendors.
• Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
• Personally ensured proper data entry of all incoming orders for proper, timely processing and delivery.
• Attended daily meetings with other departments, such as sales and production, in regard to accomplishing the execution and completion of all scheduled orders.

• Managed daily operations for delivery scheduling and route planning.
• Developed customer service protocols to enhance client satisfaction.
• Oversaw customer service requests to ensure that quality standards were met or exceeded.
• Assisted in resolving customer issues regarding delivery status and service quality.
• Communicated regularly with customers regarding their orders, including order status updates, arrival times and any additional services needed.
• Performed periodic inspections of delivery vehicles to ensure they meet safety requirements before being dispatched each day.
• Conducted regular performance reviews for drivers, providing feedback on areas for improvement and setting goals.
• Ensured that all vehicles were maintained in a safe condition, adhering to company policies and procedures.
• Maintained records of employee hours worked, miles driven, fuel consumption and other relevant information regarding deliveries.
• Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
• Assisted in resolving customer complaints related to product quality or delivery issues.
• Handled merchandise in accordance with product handling standards.
• Loaded trucks and safely secured merchandise to prevent damage during transportation.