Omar Adrian Schuck Fernandez
Mississauga,Ontario
Summary
Dynamic and result-oriented professional with extensive experience at Rogers / TSC and Alorica Canada Inc., specializing in customer relations and strategic planning. Excelled in improving client satisfaction and streamlining processes, showcasing proficiency in MS Office. Demonstrates strong responsibility and creativity, committed to quality enhancement. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Demonstrated success in filling as many as 100 vacancies each month through effective recruitment, hiring and onboarding strategies. Open and clear communicator with a results-driven and proactive approach. Skilled at handling simultaneous tasks in fast-paced, deadline-oriented environments. Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Rogers / TSC
10.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Merchandising Assistant
Rogers / TSC
08.2023 - 06.2024
- Participated in seasonal changeovers, updating merchandise selection based on current trends and consumer preferences.
- Contributed ideas during weekly merchandising meetings for potential improvements or creative solutions to challenges faced within the department.
- Collaborated with buying team to maintain appropriate merchandise assortment, meeting seasonal trends and demands.
Recruitment Associate Intern
Great Connection
08.2020 - 08.2021
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Increased quality of hire through thorough pre-screening of candidates, conducting in-depth interviews and reference checks.
- Enhanced candidate experience by providing timely and constructive feedback throughout the recruitment process.
- Conducted regular follow-ups with new hires to assess satisfaction levels and identify any potential issues or concerns during onboarding phases.
Technical Support Representative / Recruitment Associate
Alorica Cebu
09.2016 - 12.2019
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed end-to-end recruitment processes for multiple positions simultaneously, ensuring all stakeholders were kept informed of progress and timelines.
- Assisted in organizing career fairs and other recruitment events, generating interest from potential candidates while representing company brand positively.
Human Resources Personnel
SHOOTERS ARMS MANUFACTURING INCORPORATED
05.2015 - 08.2016
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Collaborated with department managers to identify staffing needs and develop effective hiring strategies.
- Participated in the development of employee recognition programs, celebrating achievements and fostering a culture of appreciation within the organization.
Guidance Counselor
Ateneo de Zamboanga University (High School)
05.2012 - 01.2015
- Led professional development workshops for educators on topics such as classroom management strategies or mental health awareness initiatives.
- Facilitated group sessions focused on topics such as stress management, academic skills development, career exploration, or relationship-building techniques.
- Enhanced student progress by implementing individualized counseling plans and monitoring academic performance.
Education
Graduate School, Human Resources -
Humber College
05.2021
Tertiary, Bachelor of Science in Psychology -
Western Mindanao State University
03.2011
Secondary -
Pilar College
03.2006
Skills
- Proficient in public and customer relations
- Proficient in strategic planning
- Proficient in written and oral communications
- Has strong sense of responsibility
- Open minded and creative
- Committed in applying quality improvement techniques and strategies that would enhance learning
- Computer Literacy MS Word, EXCEL, POWERPOINT
- Screening resumes
- Job Posting Optimization
- Candidate Screening
- Full cycle recruiting
- Business requirements understanding
- Candidate tracking
References
- Radha Seepersaud, TSC Team Supervisor, (905) 364-5416, radha.seepersaud@rci.rogers.com
- Anton Jerome Rueda, Great Connection Team Manager, (641) 987-7663, ruedaanton@gmail.com
Training
- 07/11/13 - 07/12/13, Cultura de Paz Workshop for Faculty and Staff, Ateneo Peace and Culture Institute, Our lady of Pilar Retreat and Lay Formation Center
- 02/21/13 - 02/22/13, Beyond Knowledge: Wisdom in Counseling, Philippine Guidance and Counseling Association, Zamboanga City Chapter, Inc. (PGCAZCC)
- 11/27/13 - 11/28/13, Seminar on Psychosocial Support to Survivors of Disasters, Philippine Guidance and Counseling Association, Zamboanga City Chapter, Inc. (PGCA-ZCC)
- 01/14/10, Crisis Intervention versus Psychotheraphy, Western Mindanao State University Law Auditorium, Normal Road, Zamboanga City
- 05/12/09, The Working Filipino: Current Trends and Issues of Human Resources, Ateneo de Zamboanga University, Carlos Dominguez Conference Hall, La Purisima Street, Zamboanga City
Languages
English
Full Professional
Timeline
Merchandising Assistant
Rogers / TSC
08.2023 - 06.2024
Customer Care Representative
Rogers / TSC
10.2021 - Current
Recruitment Associate Intern
Great Connection
08.2020 - 08.2021
Technical Support Representative / Recruitment Associate
Alorica Cebu
09.2016 - 12.2019
Human Resources Personnel
SHOOTERS ARMS MANUFACTURING INCORPORATED
05.2015 - 08.2016
Guidance Counselor
Ateneo de Zamboanga University (High School)
05.2012 - 01.2015
Graduate School, Human Resources -
Humber College
Tertiary, Bachelor of Science in Psychology -
Western Mindanao State University
Secondary -
Pilar College
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