Omar Sultani

As a Customer Service Agent at Kabul Airport, I was responsible for assisting passengers with check-in procedures, answering inquiries related to flights, baggage, and airport services, and ensuring a smooth and friendly experience for all travelers. I communicated with customers in multiple languages including English, Farsi, and to help diverse passengers feel welcome and understood. I worked closely with security and airline teams to manage boarding processes and resolve issues quickly and professionally. I consistently maintained a calm and respectful attitude, even in high-pressure situations. My achievements include receiving positive feedback from passengers and being recognized by supervisors for outstanding teamwork and reliability.