Omar Smith
Los Angeles
Summary
Dynamic leader with proven expertise in team leadership and time management, honed across roles from Manager at WI JAMMIN CARIBBEAN Restaurant to Merchandise Stocker at Home Depot. Excelled in enhancing customer service and streamlining operations, achieving significant improvements in employee engagement and operational efficiency. Skilled in negotiation and conflict resolution, consistently prioritized goal achievement and strategic decision-making.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Manager
WI JAMMIN CARIBBEAN Restaurant
04.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stocker
Fed Ex Ground
09.2016 - 06.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
Morning Stocker
Costco
06.2015 - 02.2016
- Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
- Collaborated with team members to complete tasks efficiently, ensuring timely completion of daily stocking goals.
- Promoted a positive shopping experience for customers through efficient stocking practices that minimized disruption during peak hours.
- Utilized equipment such as pallet jacks and hand trucks safely, minimizing potential hazards within the workplace.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Safely and securely loaded items to prevent damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
Overnight Stocker and Receiver
Macys Department Store
09.2012 - 12.2013
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Merchandise Stocker
Home Depot
01.2007 - 03.2008
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
Education
No Degree - Journalism And Mass Communication
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Alexander Hamilton High School
Los Angeles, CA06-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Good judgment
- Negotiation and conflict resolution
- Goal setting
Languages
English
Full Professional
Timeline
Stocker
Fed Ex Ground
09.2016 - 06.2017
Morning Stocker
Costco
06.2015 - 02.2016
Overnight Stocker and Receiver
Macys Department Store
09.2012 - 12.2013
Merchandise Stocker
Home Depot
01.2007 - 03.2008
Manager
WI JAMMIN CARIBBEAN Restaurant
04.2005 - Current
No Degree - Journalism And Mass Communication
Los Angeles City College
High School Diploma -
Alexander Hamilton High School
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