OMAR SLY
San Pedro
Summary
Resourceful Reservation Sales Agent with a proven track record of enhancing client experiences through effective customer relationship management and conflict resolution. Demonstrates strong upselling techniques while focusing on organizational and time management skills to contribute to company growth in hospitality settings.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Reservation Sales Agent
Catalina Express
01.2010 - 01.2025
- Consistently achieved top sales and quality assurance scores, demonstrating strong performance and commitment to service excellence.
- Earned agent of the month status multiple times for outstanding call handling and customer care.
- Assisted callers with Catalina Island reservations and addressed customer service inquiries to enhance customer satisfaction.
Shop Clerk
Ray Deeter's Tire Town
01.2019 - 01.2022
- Facilitated maintenance intake for customers, ensuring accurate service requests.
- Coordinated pick-up and delivery of parts to ensure timely service and streamline workflow.
- Addressed operational challenges to enhance efficiency and meet customer needs.
Bartender/Server
Bistro
01.2016 - 01.2019
- Served food and beverages to customers, enhancing their dining experience.
- Conducted sanitation procedures to ensure compliance with health standards.
- Maintained cleanliness and organization of the bar area to promote efficient service.
Store Clerk
7-Eleven
01.2015 - 01.2016
- Managed overnight store operations, ensuring smooth functioning and customer satisfaction.
- Assisted customers with purchases, providing personalized service to enhance the shopping experience.
- Oversaw delivery intake and stocking, maintaining optimal inventory levels for customer accessibility.
Sales Agent Team Lead
Catalina Express
01.2013 - 01.2014
- Developed individual skill-building strategies to enhance performance of sales agents.
- Facilitated ongoing team development to enhance overall performance levels.
- Established policies to enhance operational consistency on the sales floor.
Education
Board Certification - Barbering And Cosmetology
Los Angeles Trade Technical College
Los Angeles, CA 11.2025 - 05.2026
High School Equivalency -
Torrance Levy Adult Scolhool
Torrance, CA 11.2025 - 11.2025
Skills
Skill Summary
- Time management and organization
- Leadership and problem solving skills
- Detail oriented
- Adaptable learner
- Great people skills
Timeline
Board Certification - Barbering And Cosmetology
Los Angeles Trade Technical College
11.2025 - 05.2026
High School Equivalency -
Torrance Levy Adult Scolhool
11.2025 - 11.2025
Shop Clerk
Ray Deeter's Tire Town
01.2019 - 01.2022
Bartender/Server
Bistro
01.2016 - 01.2019
Store Clerk
7-Eleven
01.2015 - 01.2016
Sales Agent Team Lead
Catalina Express
01.2013 - 01.2014
Reservation Sales Agent
Catalina Express
01.2010 - 01.2025