Omar Slama
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Bilingual Compliance Agent
Total Credit Recovery, Ltd.
09.2023 - 01.2024
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Enhanced compliance efficiency by streamlining processes and implementing new software tools.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Assessed fees related to registration of property-related documents.
Customer Service Representative
Rogers Bank
01.2023 - 08.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Associate of Science - International Communication
University of Alberta
Edmonton, AB04.2016
Skills
- De-Escalation Techniques
- Live chat support
- Clerical Support
- Compliance Monitoring
- Data presentation skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Full Professional
Timeline
Bilingual Compliance Agent
Total Credit Recovery, Ltd.
09.2023 - 01.2024
Customer Service Representative
Rogers Bank
01.2023 - 08.2023
Associate of Science - International Communication
University of Alberta
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