Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Omar Shah

Mississauga,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Krispy Kreme
04.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Barburrito Restaurant
07.2022 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Early Childcare Assistant

YMCA
05.2021 - 06.2022
  • Enhanced children''s cognitive development by implementing engaging and age-appropriate learning activities.
  • Supported early literacy skills through storytelling, reading books, and teaching letter recognition.
  • Provided one-on-one support to children with special needs or developmental delays.
  • Assisted in the creation of a nurturing and safe environment for children to learn and grow.

Receptionist

Take 5 Oil Change
10.2017 - 02.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

GED -

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
09.2020

Skills

  • Customer Relationship Management (CRM)
  • Team Development
  • Time Management
  • Ability to Multitask

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

Krispy Kreme
04.2023 - 11.2023

Customer Service Representative

Barburrito Restaurant
07.2022 - 08.2023

Early Childcare Assistant

YMCA
05.2021 - 06.2022

Receptionist

Take 5 Oil Change
10.2017 - 02.2021

GED -

Sheridan College Institute of Technology And Advanced Learning

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Omar Shah