Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Omar Rodriguez

La Habra

Summary

Dynamic leader with a proven track record at Del Taco, adept in operations management and fostering innovation. Excelled in enhancing profitability by reducing food waste and boosting customer satisfaction through strategic staff training. Skilled in regulatory compliance and creativity, significantly improved service quality and operational efficiency, contributing to sustained department growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Del Taco
06.2004 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.

Education

Bachelor of Arts - Business Administration

Universidad Autonoma De Guadalajara
Tecoman MX
05-2003

High School Diploma -

Justo Sierra No. 2
Tecoman Mx
05-2000

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Sales growth
  • Food preparation
  • Regulatory compliance
  • Facility maintenance
  • Sales leadership
  • Ordering supplies
  • Hiring procedures
  • Production records
  • Department growth
  • Supply ordering and management

Accomplishments

  • Best speed on lunch/dinner
  • Best OSAT score
  • Best in sales

Certification

  • Serv-safe food handler
  • Training manager
  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).

Languages

Spanish
Native or Bilingual

Timeline

General Manager of Food Service

Del Taco
06.2004 - Current

Bachelor of Arts - Business Administration

Universidad Autonoma De Guadalajara

High School Diploma -

Justo Sierra No. 2

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Omar Rodriguez