OMAR ROBERTS
Logistics
Calgary,AB
Summary
Results-driven and detail-oriented professional with 4+ years of experience in coordinating and overseeing all aspects of logistics operations, leveraging a solid background in business administration. Possesses a keen eye for optimizing processes, reducing costs, and enhancing overall operational efficiency. Exceptional communication and organizational abilities enable effective collaboration with cross-functional teams to achieve company objectives. Committed to delivering exceptional customer service and exceeding expectations in a fast-paced and dynamic office environment.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
Weston Valve & Fitting
01.2019 - Current
- Manages logistics operations within a high-volume shipping environment.
- Oversees distribution activities for nuclear companies such as OPG, Hydro 1, hospitals, and TransCanada across Canada, the US, Asia, Europe, and the UK.
- Successfully reorganized the warehouse layout to optimize efficiency and eliminate obstacles, resulting in improved departmental productivity. Received recognition in the company newsletter for these efforts.
- Implemented strategic redesign of shelves, shipping tables, and desks to enhance workflow and scalability within the warehouse, increasing operational effectiveness.
- Streamlined the SAP shipping software and item inventory management, improving accessibility and facilitating smoother training for new department members. Reduced the number of steps required for daily tasks, resulting in time savings and increased overall productivity.
- Manages daily shipping and receiving operations using SAP software. Processed 50-200 same-day shipments, including order picking and shipment preparation. Oversees the entire order coordination process, from initial receipt of order information to materials leaving the premises.
- Collaborates closely with drivers and customers to schedule pickups, ensuring timely and efficient logistics operations. Interacts with customers during pick-up to review orders, verify accuracy, and obtain necessary documentation.
- Works together with customer service representatives to coordinate delivery methods, verify addresses, and ensure pricing accuracy. Facilitates seamless communication and information exchange between departments.
- Generates and maintains essential documents, such as BOLS, RMAs, and picking sheets, through the SAP system. Ensures the digital preservation of important records and upholds meticulous documentation for audit purposes.
- Demonstrates expertise in inventory control, conducting daily cycle counts and performing thorough annual inventory checks. Implements effective organizational strategies to ensure accurate material tracking, optimize pick-up processes, and minimize discrepancies.
- Manages relationships with third-party logistics (3PL) providers, overseas shipping partners, customs brokers, and freight brokers. Provides outstanding customer service to drivers and walk-in customers, ensuring seamless coordination and efficient operations.
- Facilitates contract changes and updates to service agreements, ensuring compliance and consistency in enhanced service offerings. Negotiates with 3PL providers to maintain mutually beneficial partnerships and optimize logistics operations.
- Trains team members on daily requirements, policies, and ISO procedures. Leads a team of four and actively participates in the hiring and application review process. Provides comprehensive training on health and safety procedures to maintain a clean and safe work environment.
- Oversees annual audits of operating procedures to ensure compliance with regulations for nuclear industry customers. Ensures proper certification, batch tracking, and authenticity of products. Maintains strict adherence to quality control standards.
- A subsidiary of a global company specializing in the distribution of valves, fittings, stainless steel tubing, and accessories.
Warehouse Manager
Bulloch Technologies
01.2016 - 01.2017
- Led the expansion of the warehouse team, transitioning from a sole employee to overseeing a team of two additional staff members.
- Managed the provision of essential materials for gas station functionality to petroleum clients such as Esso, Circle K, and Husky.
- Orchestrated order assembly, packaging, and shipment to specific locations, including shipments across Canada with occasional deliveries to the US.
- Standardized order execution for larger orders, developing a systematic approach to organize and number orders for complete assembly on skids. Implemented customer code assignment based on order frequency, resulting in improved efficiency and error reduction.
- Utilized Excel to create tables and formulas for cataloguing high-volume orders. Ensured comprehensive and accurate compilation of information, streamlining order management processes and improving data accuracy.
- Oversaw training and performance monitoring of warehouse staff. Collaborated with technicians to ensure items were properly calibrated, assembled, and packaged for shipment, reducing the risk of damage and ensuring ease of use upon arrival at customer locations.
Various Positions
Randstad
01.2012 - 01.2015
- Demonstrated versatility by successfully undertaking various roles within the organization, including warehousing, accounts receivable, and business administration.
- Contributed to the efficient functioning of the operations department by executing assigned tasks with precision and attention to detail.
Mailroom Clerk/Warehouse, Contract
Xerox/Bell
01.2011 - 12.2011
Education
Human Resources/Business Administration -
Sheridan College
Customer Service Excellence Training -
Ontario Tourism Education Corporation
Skills
- Supply Chain Management
- Inventory Control
- Shipping Coordination
- Vendor Management
- Logistics Planning
- Process Improvement
- Time Management
- Team Collaboration
- Customer Service
Timeline
Logistics Coordinator
Weston Valve & Fitting
01.2019 - Current
Warehouse Manager
Bulloch Technologies
01.2016 - 01.2017
Various Positions
Randstad
01.2012 - 01.2015
Mailroom Clerk/Warehouse, Contract
Xerox/Bell
01.2011 - 12.2011
Human Resources/Business Administration -
Sheridan College
Customer Service Excellence Training -
Ontario Tourism Education Corporation