Customer Service Ambassador
Natural Purity
Ottawa, ON
06.2023 - 10.2023
- Contacted existing and prospective customers by phone or email
- Generated customer satisfaction surveys to analyze results into action plans
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Performed effective in-home presentations that demonstrate, educate, overcome customer objections, and assisted customers in making informed decisions.
- Maintained relationships with customers.
- Communicated weekly work schedule and lead status to National Sales Manager
- Processed orders according to established procedures, collected payments from customers and arranged product installations by applicable dealer.
- Communicated effectively with internal departments to ensure superior customer service.
- Completed special projects by using effective decision making, critical thinking, and time management skills
