Summary
Overview
Work History
Education
Skills
Certification
GIFTS
Timeline
Generic

Omar Ordaz

Oakland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Hutch's Car Wash
Hayward
01.2016 - 06.2016
  • Assisted customers with service selections and car wash options.
  • Maintained cleanliness and organization of service area and equipment.
  • Handled customer inquiries and resolved issues efficiently.
  • Conducted quality assessments to ensure compliance with company standards.
  • Collaborated with team members to identify discrepancies in product listings.
  • Reviewed specifications and labels for consistency across multiple products.
  • Ensured compliance with safety regulations and industry standards.
  • Identified potential risks associated with defective parts or materials.
  • Collaborated with colleagues to resolve complex problems related to detail checker duties.
  • Performed periodic maintenance tasks on inspection equipment as required.
  • Communicated effectively with team members to ensure accurate detail checking.
  • Reported discrepancies to supervisor in a timely manner.
  • Assisted in the development of new inspection procedures as needed.
  • Operated machinery safely and efficiently while performing inspections.
  • Verified accuracy and completeness of incoming detail against purchase orders, sales orders, and other documents.
  • Participated in regular meetings with supervisors to discuss performance goals.
  • Conducted daily audits of inventory levels, shipping labels, and packing slips.
  • Resolved customer complaints regarding product quality issues.

Customer Service Representative

Blue Tomato
Livermore
02.2011 - 09.2015
  • Assisted customers with service selections and car wash options.
  • Maintained cleanliness and organization of service area and equipment.
  • Handled customer inquiries and resolved issues efficiently.
  • Operated forklifts to load and unload materials efficiently.
  • Inspected incoming and outgoing shipments for accuracy and quality.
  • Collaborated with team members to ensure safe material handling procedures.
  • Organized warehouse space for optimal inventory management and accessibility.
  • Maintained equipment by performing routine checks and reporting issues promptly.
  • Coordinated with shipping and receiving departments for timely operations.
  • Followed safety regulations to minimize risks during material handling activities.
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Unloaded products from incoming transports.
  • Worked collaboratively with other team members to complete projects in a timely manner.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Positioned lifting devices to move loaded pallets, skids, and boxes to designated areas.
  • Organized inventory by placing items in designated areas within the warehouse space.
  • Operated pallet jacks to move skids throughout the warehouse facility.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Communicated effectively with managers regarding loading schedules and delivery timelines.
  • Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
  • Applied shrink wrap to pallets, securing product for storage and shipment.
  • Wrapped and packaged finished products according to customer specifications.
  • Verified accuracy of shipping documents against product received.
  • Labeled containers accurately with correct item codes, weight, destination address.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
  • Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
  • Performed daily cycle counts and physical inventories of goods stored in the warehouse area.
  • Utilized computer programs to track orders and update inventory levels accordingly.
  • Responded promptly to customer inquiries regarding order status and shipment details.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Used scanners to track parcel information, condition or receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Customer Service Representative

PeopleSoft/trammel crow
Pleasanton
07.2000 - 07.2001

Load/unload trucks,used pallet jacks to move equipment,stocked supplies,assisted customers with questions.

Education

Dublin High School
Dublin, CA

Skills

  • Customer relationship management
  • Service quality assessment
  • Conflict resolution
  • Order processing
  • Deaf culture understanding
  • American Sign Language
  • Interpretation techniques
  • Real-time translating

Certification

Sexual harassment completion certificate

GIFTS

Artistic ,with a lifetime of art experience.Creative

Timeline

Customer Service Representative

Hutch's Car Wash
01.2016 - 06.2016

Customer Service Representative

Blue Tomato
02.2011 - 09.2015

Customer Service Representative

PeopleSoft/trammel crow
07.2000 - 07.2001

Dublin High School
Omar Ordaz