Omar Morsy
Halifax,NS
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
6
6
years of professional experience
Work History
CSR, Sales
CIBC Branch With ATM
01.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
STORE MANAGER
LAS Investments (Tony's Pizza)
04.2023 - 01.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
TRAINING SPECIALIST & TEAM MANAGER
Sutherland (AT&T)
01.2023 - 04.2023
- Trained and mentored new personnel hired to fulfill various roles
- Coordinated administrative functions necessary to deliver and document training programs
- Provided the AT&T training modules for the new hire
- Provided necessary support and guidance to team members in order to meet organizational goals
- Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies.
SALES SUPERVISOR
Sutherland (AT&T)
12.2022 - 01.2023
- Effectively coached team members to reach weekly and monthly sales goals
- Led, directed and motivated sales team to achieve corporate sales objectives
- Developed and maintained effective communication with clients to ensure customer satisfaction.
CUSTOMER SERVICE SUPERVISOR
Sutherland (AT&T)
12.2022 - 01.2023
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Coached employees through day-to-day work and complex problems
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Coached team members to deliver hospitable, professional service while adhering to set service models.
SUPPORT SPECIALIST
Sutherland (AT&T)
07.2022 - 12.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Assisted the representatives with all support needed
- Collected, aggregated, verified and monitored trend data.
CUSTOMER SERVICE SALES ASSOCIATE
Sutherland (AT&T)
12.2021 - 10.2022
- Greeted customers warmly and offered assistance
- Helped customers find and select products.
SALES SPECIALIST
Staples Canada
01.2020 - 10.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell.
COPY AND PRINT ASSOCIATE
Staples Canada
11.2018 - 12.2019
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Education
BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE -
Saint Mary's University
Halifax, NS12.2023
Skills
- Accurate Cash Handling
- Customer Service
- Sales Expertise
- Financial Operations Management
- Inventory Tracking and Management
Languages
Arabic
English
Timeline
CSR, Sales
CIBC Branch With ATM
01.2024 - Current
STORE MANAGER
LAS Investments (Tony's Pizza)
04.2023 - 01.2024
TRAINING SPECIALIST & TEAM MANAGER
Sutherland (AT&T)
01.2023 - 04.2023
SALES SUPERVISOR
Sutherland (AT&T)
12.2022 - 01.2023
CUSTOMER SERVICE SUPERVISOR
Sutherland (AT&T)
12.2022 - 01.2023
SUPPORT SPECIALIST
Sutherland (AT&T)
07.2022 - 12.2022
CUSTOMER SERVICE SALES ASSOCIATE
Sutherland (AT&T)
12.2021 - 10.2022
SALES SPECIALIST
Staples Canada
01.2020 - 10.2021
COPY AND PRINT ASSOCIATE
Staples Canada
11.2018 - 12.2019
BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE -
Saint Mary's University
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