Omar Morsy
Halifax,NS
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
6
6
years of professional experience
Work History
CSR, Sales
CIBC Branch With ATM
2024.01 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
STORE MANAGER
LAS Investments (Tony's Pizza)
2023.04 - 2024.01
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Interviewed and hired prospective employees according to team needs
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
TRAINING SPECIALIST & TEAM MANAGER
Sutherland (AT&T)
2023.01 - 2023.04
- Trained and mentored new personnel hired to fulfill various roles
- Coordinated administrative functions necessary to deliver and document training programs
- Provided the AT&T training modules for the new hire
- Provided necessary support and guidance to team members in order to meet organizational goals
- Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies.
SALES SUPERVISOR
Sutherland (AT&T)
2022.12 - 2023.01
- Effectively coached team members to reach weekly and monthly sales goals
- Led, directed and motivated sales team to achieve corporate sales objectives
- Developed and maintained effective communication with clients to ensure customer satisfaction.
CUSTOMER SERVICE SUPERVISOR
Sutherland (AT&T)
2022.12 - 2023.01
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Coached employees through day-to-day work and complex problems
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Coached team members to deliver hospitable, professional service while adhering to set service models.
SUPPORT SPECIALIST
Sutherland (AT&T)
2022.07 - 2022.12
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Assisted the representatives with all support needed
- Collected, aggregated, verified and monitored trend data.
CUSTOMER SERVICE SALES ASSOCIATE
Sutherland (AT&T)
2021.12 - 2022.10
- Greeted customers warmly and offered assistance
- Helped customers find and select products.
SALES SPECIALIST
Staples Canada
2020.01 - 2021.10
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell.
COPY AND PRINT ASSOCIATE
Staples Canada
2018.11 - 2019.12
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
Education
BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE -
Saint Mary's University
Halifax, NS12.2023
Skills
- Accurate Cash Handling
- Customer Service
- Sales Expertise
- Financial Operations Management
- Inventory Tracking and Management
Languages
Arabic
English
Timeline
CSR, Sales
CIBC Branch With ATM
2024.01 - Current
STORE MANAGER
LAS Investments (Tony's Pizza)
2023.04 - 2024.01
TRAINING SPECIALIST & TEAM MANAGER
Sutherland (AT&T)
2023.01 - 2023.04
SALES SUPERVISOR
Sutherland (AT&T)
2022.12 - 2023.01
CUSTOMER SERVICE SUPERVISOR
Sutherland (AT&T)
2022.12 - 2023.01
SUPPORT SPECIALIST
Sutherland (AT&T)
2022.07 - 2022.12
CUSTOMER SERVICE SALES ASSOCIATE
Sutherland (AT&T)
2021.12 - 2022.10
SALES SPECIALIST
Staples Canada
2020.01 - 2021.10
COPY AND PRINT ASSOCIATE
Staples Canada
2018.11 - 2019.12
BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE -
Saint Mary's University
Similar Profiles
Jordan SawatzkyJordan Sawatzky
Financial Services Representative at CIBC Branch With ATMFinancial Services Representative at CIBC Branch With ATM
Ishita ShahIshita Shah
Financial Services Representative at CIBC Branch With ATMFinancial Services Representative at CIBC Branch With ATM
Ishita ShahIshita Shah
Financial Services Representative at CIBC Branch With ATMFinancial Services Representative at CIBC Branch With ATM