Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Generic

Omar Mirza

New Victoria,NS

Summary

An experienced professional with over four years of experience in customer service with strong managerial skills and comprehension. Sound leadership and communication skills with a willingness to learn and grow. An enthusiastic and ambitious person with wide-spread skills. Friendly and welcoming Service Associate with 4 years of experience working in retail. Exceptional customer service and management skills. Proficient in POS, refunds, returns, sales, and customer support. Reliable, trustworthy, and dedicated to overall customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking for a suitable role where I can utilize my education and experience to add immediate value to an organization.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Amazon Development Center of India
10.2020 - 11.2022
  • Worked on international phones in Canada Process and worked in the North American operating unit
  • Processed customer account changes with proprietary software
  • Performed needs analysis and presented options based on findings to help customers make decisions
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Communicated with approximately 50 customers per day via phone and email
  • Answered phone calls and responded to questions and concerns
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
  • Handle calls from customers for purchases made and issues regarding transactions and retail business, along with escalating the issue to the concerned department.

Customer Care Executive

Conneqt Business Solutions Limited
04.2018 - 09.2020
  • Ensured appropriate changes as per customer requirements and provided excellent customer service
  • Resolved customer service and billing issues while handling escalations and providing end-to-end resolution.

Education

BBA - Finance

St. Mary’s Degree College
Hyderabad, India
04.2018

Higher Secondary - Mathematics, Economics, Commerce

Narayana Junior College
Hyderabad, India
03.2015

Secondary Education -

Blue Moon High School
Hyderabad, India
03.2013

Skills

  • Team Collaboration
  • Sales Closing
  • Account Updating
  • Quality Assurance
  • Problem Resolution
  • Cross-Functional Team Collaboration
  • Account Management
  • Product Knowledge
  • Safety Regulations
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Productivity

Accomplishments

  • Consistently maintained high customer satisfaction ratings throughout the month.
  • Consistently maintained high customer satisfaction ratings throughout the Quarter.

Languages

English
Full Professional
Hindi
Native or Bilingual

Work Availability

Monday - Wednesday

Evening & Night


Thursday - Sunday

Anytime

Timeline

Customer Service Associate

Amazon Development Center of India
10.2020 - 11.2022

Customer Care Executive

Conneqt Business Solutions Limited
04.2018 - 09.2020

BBA - Finance

St. Mary’s Degree College

Higher Secondary - Mathematics, Economics, Commerce

Narayana Junior College

Secondary Education -

Blue Moon High School

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Omar Mirza