Omar Mendoza
El Monte
Summary
Results-driven Operations Supervisor seeking advancement into a management role where I can leverage leadership, operational planning, and team development experience to improve productivity, maintain safety standards, and support business growth in a dynamic logistics environment.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Ops Supervisor
FedEx
El Monte
10.2020 - Current
- Trained and motivated package handlers to enhance scanning, loading, and time organization skills.
- Coached managers in flow management and ISS
- Plan and managed day to day operations of the sort.
- Communicated with PDM and Sort managers to plan out day for managers and package handlers based on projected volume, head count, and other circumstances.
- Successfully manage central control to help attain TLH, LF/RH, TLS, Auto Dim
- Fostered teamwork and collaboration among management to develop effective plans and contingency strategies.
- Coached sort management team on effective communication of operational updates, daily expectations, and contingency plans.
- Utilized QDM process to help with the consistency of day-to-day metrics.
- Applies Quality Driven Management principles to promote continuous improvement.
- Provided a safe environment for package handlers and all working staff.
- Established strong relationships with package handlers, supervisors, and contractors to foster a supportive work environment., trust and relationship with package handler, Supervisors, and contractors
- Created spreadsheet in central control monitoring every segment by segment
Package Handler Trainer
FedEx
El Monte
03.2020 - Current
- Trained over 25 new hires in loading, emphasizing fundamental skills necessary for their roles.
- Recorded data on P-064 Graduated Workload and provided structured feedback to enhance new hire onboarding experience.
- Promoted daily safety protocols through safety message of the day and reinforced Critical Zone area awareness.
Package Handler
FedEx
El Monte
03.2019 - 03.2020
- Executed loading of packages inside trailers to meet scanning rate and cubic goals.
- Executed package loading to ensure efficiency
- Fostered safety and teamwork across various areas to enhance workplace culture
- Coached new hires to improve their onboarding experience and operational readiness
- Actively involved during presorts in order to motivate fellow fellow co-workers
- Monitored load side metrics to consistently meet daily goals and suggested improvements for quality enhancement
- Cross-trained employees across various station fields
Education
High School Diploma -
Mountain View High School
El Monte, CA 08.2014 - 06.2018
Skills
- Operations management
- Workflow optimization
- Quality management
- Quality assurance
- Flow management
- Safety compliance
- Team coordination
- Operational leadership
Awards
- FY20 MVP for Productivity
- FY20 Safety Award
- FY20 for Effort
- Back To Back Outbound Of The Year
- Station Of The Year FY 24
Languages
Bilingual in English and Spanish
Timeline
Ops Supervisor
FedEx
10.2020 - Current
Package Handler Trainer
FedEx
03.2020 - Current
Package Handler
FedEx
03.2019 - 03.2020
High School Diploma -
Mountain View High School
08.2014 - 06.2018