Omar Melendrez
Buena Park
Summary
Experienced with operational oversight and team management. Utilize effective communication and organizational skills to ensure seamless workflows. Implementing strategies that enhance efficiency and team performance.
Overview
13
13
years of professional experience
Work History
Preload Manager
UPS
02.2025 - Current
- Maximize preload performance, improving center operations, and promoting individual and organizational development.
- Manage full-time and part-time Preload Supervisors and support staff.
- Increased team productivity with effective communication, regular feedback, and performance evaluations.
- Boosted employee morale through recognition programs, team-building activities, and ongoing support.
- Monitored performance metrics to identify areas requiring improvement and develop targeted action plans accordingly.
- Oversee and review risk management and safety compliance audits to ensure compliance with all UPS and government guidelines
- Analyze operation to improve productivity, reduce cost while keeping safety protocols in place.
Business Manager
UPS
09.2024 - 02.2025
- Manage the daily activities of Package Center Operations including meeting service commitments and improving center performance.
- Responsible for meeting operational business requirements including safety, quality, and production goals.
- Work with others to develop and execute operating plans that achieve business objectives. Oversee the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner.
- Identify trends, prioritizes operational tasks and creates business improvement plans.
- Use, promote and implement new systems and technology and work with others to troubleshoot and alleviate inefficiencies.
Preload Manager
UPS
08.2020 - 09.2024
On Road Supervisor
UPS
06.2017 - 08.2020
- Analyzes dispatch results to maximize service performance and streamline routes and ensures outbound packages are processed, loaded, and leave the building on time..
- Conducts pre-operation checks, manages sorting, loading and dispatch operations, and performs post-operation functions.
- Supervises Part-Time Supervisors, Administrative staff, and Hourly employees in order to service the customer's deliveries and pickups.
- Training of new Drivers using technology and miles reducing applications in order to meet customers demands along with safety for employee and community.
Industrial Engineer Supervisor
UPS
05.2015 - 06.2017
- Develops recommendations and solutions to improve operations.
- Works with management team to implement changes to reach desired cost-reduction and service improvements.
- Analyzes current operating plan to determine opportunities for improving the process and workflow.
- Reviews recommendations (e.g., improved job set-ups, operating plans, etc.) with IE and operations teams to gain approval.
- Identifies issues that require training or re-training (e.g., Operating Plan execution, process adherence, proper methods, work measurement, use of technology, etc.) to improve operational efficiency and effectiveness.
- Develops and maintains work measurement for all operations to support all necessary operating plans.
- Provides training to management for implementation of new procedures, processes, services, and technology.
Operational Excellence Supervisor
UPS
02.2012 - 05.2015
- Gathers necessary data and assists with data analysis to develop work measurement methodologies.
- Conducts audits as needed to identify areas or processes that are out of compliance.
- Identifies and records non-compliance exceptions, reviews records and works with operations management to develop action plans that address all non-compliance exceptions.
- Verifies implemented changes.
- Assists with operations forecasting, including reviewing research, trends, projected growth rates, etc. to inform staffing recommendations.
- Develops reports and maintains reference documents.
Education
Bachelor of Science - Computer Science
California State University, Fullerton
Fullerton, CA06-2002
Skills
- Self motivation
- Mentoring and training
- Computer proficiency
- Standardized processes
- Critical analysis
- Work collaboration
- Adaptability and flexibility
- Dependable
Languages
Spanish
Native or Bilingual
Timeline
Preload Manager
UPS
02.2025 - Current
Business Manager
UPS
09.2024 - 02.2025
Preload Manager
UPS
08.2020 - 09.2024
On Road Supervisor
UPS
06.2017 - 08.2020
Industrial Engineer Supervisor
UPS
05.2015 - 06.2017
Operational Excellence Supervisor
UPS
02.2012 - 05.2015
Bachelor of Science - Computer Science
California State University, Fullerton
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