Omar Luay
Dubai,UAE
Summary
Dynamic IT & Cybersecurity Specialist with a proven track record at Digital Fire, excelling in risk mitigation and compliance with ISO/IEC 27001. Expert in network security and system integration, I enhance operational efficiency while delivering exceptional technical support and training, ensuring robust data protection and seamless IT infrastructure management.
Overview
7
7
years of professional experience
Work History
IT & Cybersecurity Specialist
Digital Fire
Oakville, Canada
05.2023 - Current
- Manage and secure IT infrastructure, ensuring system performance and data protection.
- Implement cybersecurity measures, conduct risk assessments, and resolve security incidents.
- Administer firewalls, intrusion detection systems, and endpoint security tools.
- Provide technical support and ensure compliance with industry standards and regulations.
- Oversee the migration and integration of Microsoft 365 and G Suite, applying effective project management strategies to ensure smooth transitions and minimal downtime.
- Administer VoIP solutions to enhance communication systems and ensure business continuity.
IT Support Specialist
TELUS International
Toronto, Canada
04.2022 - 03.2023
- Provide technical support to end-users, resolving hardware, software, and network issues.
- Install, configure, and maintain IT systems, software, and peripherals.
- Troubleshoot and resolve system outages, ensuring minimal downtime and user disruption.
- Assist with IT inventory management and ensure compliance with company policies and security standards.
IT Specialist
Switch Health
Mississauga, Canada
11.2020 - 04.2022
- Delivered first- and second-level support for software, hardware, and networking issues, ensuring timely resolution and high user satisfaction.
- Conducted system maintenance, including software updates, patch management, and hardware upgrades, to ensure system performance and security.
- Manage and maintain IT systems, networks, and hardware to ensure smooth operations.
- Provide technical support for software, hardware, and network-related issues.
- Implement IT solutions, perform system upgrades, and ensure system security.
- Monitor system performance and troubleshoot issues to minimize downtime and improve efficiency.
System Administrator
DAR ANAN
Riyadh, Saudi Arabia
09.2018 - 07.2020
- Led the design and management of the company's network infrastructure, including firewalls, VPNs, and security configurations.
- Manage and maintain servers, networks, and IT infrastructure to ensure optimal performance.
- Conducted penetration testing using Kali Linux, identifying and mitigating security vulnerabilities.
- Automated system backup procedures through Shell scripting, enhancing operational efficiency and minimizing downtime.
- Monitor system performance, troubleshoot issues, and implement solutions to minimize downtime.
- Configure, install, and upgrade operating systems and software applications.
- Ensure security through system backups, updates, and compliance with organizational policies.
Education
Project Management Professional (PMP) Certificate -
Project Management Institute (PMI)
01.2024
Masters of Science - Cybersecurity
New England College
Henniker, USA01.2023
Bachelors - Healthcare informatics
York University
Toronto, Canada01.2019
Skills
- Budgeting & Forecasting
- IT Strategy Development
- System Integration
- IT Infrastructure Optimization
- Server & Database Management
- Microsoft Azure
- Microsoft 365
- Cloud Solutions Architecture
- Gsuite
- API’s
- Webhooks
- SQL databases
- Network Security
- Data Protection
- Risk Mitigation
- Compliance (ISO/IEC 27001)
- Penetration Testing (Kali Linux)
- Training & Development
- Risk assessment
- IT infrastructure management
Projects
AI Agent receptionist (Zokava.com), Build an AI agent from the ground up and have it configured with multiple API’s such as ChatGPT, Vapi, Supabase, and a custom dashboard with login authentication.
Switch Health system setup, Planned and executed the plan when opening the COVID testing facility in the airport when it came to anything related to the computers, scanning software and hardware, printers, network, Microsoft 365, SharePoint.
Dar Anan Microsoft 365 Migration and hardware upgrades, Migrated Gsuite systems into Microsoft 365 with little to no downtime. Total Email migration of over 50 Mailboxes and transitioned into Teams, SharePoint Sites for more collaborative approach. Upgraded all computer systems and servers within the organization to more powerful hardware to enable more efficient 3D rendering and drawings.
Timeline
IT & Cybersecurity Specialist
Digital Fire
05.2023 - Current
IT Support Specialist
TELUS International
04.2022 - 03.2023
IT Specialist
Switch Health
11.2020 - 04.2022
System Administrator
DAR ANAN
09.2018 - 07.2020
Project Management Professional (PMP) Certificate -
Project Management Institute (PMI)
Masters of Science - Cybersecurity
New England College
Bachelors - Healthcare informatics
York University