Omar Ibrahim
Edmonton,AB
Summary
Accomplished Sales Manager with a proven track record at Furqan Company, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Skilled in staff management and sales team training, demonstrated by surpassing sales targets. Expert in client relationship management and product knowledge, ensuring long-term business growth and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Furqan Company
Nairobi Kenya
02.2020 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Selling Agent
Amal Electronics
Nairobi Kenya
10.2015 - 12.2019
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Donbosco High School
Nairobi Kenya12.2012
Skills
Relationship Building
Sales team training
Staff Management
Goals and performance
Product Knowledge
Client Relationship Management
Goal Setting
Certification
Construction Safety Training System
Common Safety Orientation
H2S Alive
WHMIS 2015
Timeline
Sales Manager
Furqan Company
02.2020 - 04.2024
Selling Agent
Amal Electronics
10.2015 - 12.2019
High School Diploma -
Donbosco High School