Omar Hylton
Kitchener-Waterloo,ON
Summary
Dynamic business professional with a wealth of experience in the insurance sector, focusing on client relationship management, risk analysis, and strategic business development. Eager to broaden expertise in home and auto claims, utilizing market analysis skills to drive growth for an innovative insurance company. Proficient in identifying business opportunities, optimizing operational processes, and delivering exceptional client service. Dedicated to contributing a deep understanding of insurance products and industry trends within a collaborative team environment.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sales Agent
Home Solutions Service
11.2024 - 02.2025
- Initiated door-to-door sales campaigns at Home Solutions Service, educating homeowners on eavestrough replacement.
- Arranged appointments for sales closers, facilitating the sale of replacement eavestroughs, windows, and doors averaged 4-6 appointments per day
- Engineered a lead tracking system using Excel to streamline appointment scheduling.
- Collaborated with the sales team to develop a customer referral program, enhancing lead generation.
- Analyzed market trends to identify potential sales opportunities, contributing to strategic planning.
- Spearheaded a market analysis project to identify emerging trends, using data visualization tools.
- Coordinated with the marketing department to launch a new promotional campaign, increasing brand awareness.
- Developed a training module for new sales agents, focusing on product knowledge and sales techniques.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of newer eavestroughs and gutter guard products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Agent
H2O
04.2024 - 11.2024
- Spearheaded door-to-door sales initiatives for H2O, enhancing customer engagement.
- Conducted in-home demonstrations to showcase water quality improvements using advanced testing methods.
- Promoted water solutions by upselling to company-generated leads, increasing sales revenue.
- Developed a customer feedback system using CRM tools to improve service delivery.
- Collaborated with the marketing team to design promotional materials, boosting brand visibility.
- Analyzed customer feedback to refine sales strategies, leveraging CRM analytics.
- Led a team of junior sales agents, providing training and mentorship to enhance performance.
- Initiated a cross-departmental project to integrate customer feedback into product development, using project management software.
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Mortgage Agent
Ardent Mortgages
11.2023 - 03.2024
- Evaluated clients' financial documents to determine suitable mortgage insurance coverage using financial analysis tools.
- Guided clients through various mortgage insurance options, providing tailored advice to meet their needs.
- Educated clients on mortgage insurance coverage, benefits, and policy options, enhancing their understanding.
- Promoted mortgage insurance products to home loan seekers, collaborating with lenders and brokers to identify potential clients.
- Processed applications and managed underwriting processes, ensuring compliance with industry standards.
- Maintained client relationships by providing ongoing support and adjusting coverage as needed.
- Developed partnerships with real estate agents and mortgage brokers to generate leads and expand market reach.
- Implemented a CRM system to track client interactions and streamline communication.
- Conducted a financial analysis project to optimize client portfolio management, using advanced analytics software.
- Led a team initiative to improve client onboarding processes, enhancing customer satisfaction, making 100 calls per day
- Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
Insurance Agent
LaCapitale F.S. (Insurance and Investments)
04.2023 - 11.2023
- Consulted with self-employed clients to tailor benefit solutions, enhancing client satisfaction.
- Sourced clients through cold calling, B2B, and onsite visits, expanding the client base.
- Developed a referral pipeline from existing clients, increasing sales opportunities.
- Achieved sales quotas to secure commission-based income, demonstrating strong sales acumen.
- Organized and disciplined approach led to consistent sales performance.
- Collaborated with the marketing team to design client engagement strategies, improving client retention.
- Initiated a client feedback survey to gather insights for product improvement, using survey tools.
- Spearheaded a community outreach program to increase brand visibility and client engagement.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Insurance Agent
Combined Insurance
03.2021 - 03.2023
- Analyzed clients' financial situations to recommend suitable life insurance policies using financial planning software.
- Assisted clients in assessing coverage needs, considering age, health, and financial obligations.
- Educated clients on life insurance types, benefits, and costs, ensuring informed decision-making, making roughly 100 calls per day
- Utilized a consultative approach to match clients with appropriate life insurance products.
- Developed educational materials to simplify insurance terms and enhance client understanding.
- Collaborated with underwriters to streamline policy approval processes, reducing turnaround time.
- Conducted a market research project to identify new insurance product opportunities, using market analysis tools.
- Led a team initiative to improve client communication strategies, enhancing client satisfaction,
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals, averaged 6500 in sales per month
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Dairy Manager/ Inventory Management/ Union Rep
Zehrs/Loblaws
04.1989 - 07.2019
- Managed inventory levels and monitored stock to prevent shortages using inventory management software.
- Conducted regular stock counts and reconciled discrepancies, ensuring accurate inventory records.
- Coordinated product orders and restocked shelves to maintain product availability.
- Implemented FIFO systems to optimize stock organization and prevent spoilage.
- Oversaw deliveries, ensuring accurate shipments and coordinating returns for defective products.
- Maintained accurate inventory records in the company's system, enhancing data integrity.
- Monitored inventory levels to prevent theft and waste, collaborating with security for loss prevention.
- Served as a union steward and vice president, advocating for employee rights and organizing charity events.
- Led initiatives to support domestic abuse victims, providing shelter and relocation assistance.
- Spearheaded a project to improve inventory management processes, using data analytics tools.
- Coordinated a team effort to enhance customer service strategies, increasing client satisfaction.
- Had the number 1 Natural Value dept in the Kitchener/Waterloo area under my management
- Delegated tasks and gave direction to team of 10 employees within dairy department.
Education
Communications Degree - Communications
Windsor University
Windsor, ON01.1998
Associate of Arts -
Wilfred Laurier
Waterloo, ON01.2002
Skills
- Client relationship management
- Strategic business development
- Communication
- Crisis-handling
- Sales
- Customer service
- Organization
- Team collaboration
- Leadership
- Initiative
- Risk analysis
- Market analysis
- Loss Prevention
- Mentorship
- Problem-solving
- CRM tools
- Financial analysis
- Inventory management
- Data entry
- Record keeping
- Data analytics
- Project management software
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
Accomplishments
- Successfully launched articles for Zehrs flyers to highlight what the Natural Value dept offers.
- Grew territory from $[number] to $[number].
- Ranked #1 in KW for 3years.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of 5 in the development of articles showing the benefits of Natural Value dept.
- Achieved 40% profit increase by completing customer engagement with accuracy and efficiency.
- Supervised team of 10 staff members.
Certification
- Mortgage Agent licence, REMIC FSRA, 2024-01-01
- Accident & Sickness Insurance Agent, REMIC FSRA, 2017-01-01
- LLQP, FSRA, 2021-01-01
Languages
English
Personal Information
Title: Sales Agent
Sales award for exceeding targets
I hit 10,000 in sales in a month to win a sales award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionHealthcare benefitsInterests
Reading
Writing
Growth through learning
Timeline
Sales Agent
Home Solutions Service
11.2024 - 02.2025
Sales Agent
H2O
04.2024 - 11.2024
Mortgage Agent
Ardent Mortgages
11.2023 - 03.2024
Insurance Agent
LaCapitale F.S. (Insurance and Investments)
04.2023 - 11.2023
Insurance Agent
Combined Insurance
03.2021 - 03.2023
Dairy Manager/ Inventory Management/ Union Rep
Zehrs/Loblaws
04.1989 - 07.2019
Communications Degree - Communications
Windsor University
Associate of Arts -
Wilfred Laurier
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