Omar Haddad , MBA , BSc.Pharmacy
Markham,ON
Summary
Experienced business professional and clinical pharmacist with a successful track record in marketing strategy development, sales operations, and project management. Skilled in FMCG, OTC, and pharmaceutical industries in Canada and Middle East countries. A highly effective communicator and collaborative team player dedicated to making a positive impact in the healthcare industry. Seeking a challenging role to contribute to the development of the healthcare industry while driving growth.
Overview
17
17
years of professional experience
Work History
Pharmacy Manager
Walmart Canada
Toront, ON
06.2023 - Current
- Manage the digital pharmacy programs and Omnichannel program.
- Manage the store P&L
- Team Leadership: Oversee and lead the pharmacy team, ensuring efficient and effective operations. Provide guidance, mentorship, and training to staff members to maintain a high level of performance.
- Regulatory Compliance: Ensure compliance with all relevant pharmacy laws, regulations, and standards. Stay updated on changes in regulations and implement necessary measures to maintain compliance.
- Performance Management: Conduct performance evaluations for pharmacy staff and provide feedback for improvement. Set performance goals and provide ongoing support and development opportunities for the team.
- Budget Management: Assist in budget development and manage pharmacy expenses within allocated resources. Monitor financial performance and identify cost-saving opportunities.
- OTC Business Management: Oversee and manage the OTC section of the pharmacy, including product selection, inventory management, and sales performance.
- Monitor OTC market trends, review market research, and identify opportunities to enhance the OTC product offering.
- Merchandising and Promotions: In collaboration with head office develop and implement merchandising strategies to effectively display and promote OTC products. Plan and execute promotional activities, such as discounts, special offers, and seasonal campaigns, to drive OTC sales and increase customer engagement.
Clinical Staff Pharmacist
Walmart Canada
Thornhill, ON
03.2016 - 05.2023
- Expertly manage pharmacy operation, workflow and staff.
- Offer expert consultation and recommendations on over the counter (OTC) and minor ailment products to patients.
- Mentor and educate residents and interns in pharmacy, imparting knowledge on operations, clinical support, medications, regulations and other vital aspects.
- Administer vaccines to protect patients against communicable diseases.
- Analyze prescribing and OTC trends to ensure patient compliance and prevent adverse reactions
- Provide individualized counseling on prescription drug therapies or over-the-counter products to ensure proper usage and equip patients with comprehensive knowledge about their medications
- Assist patients in accessing coverage for specialty medications through government programs and other patient support initiatives.
- Work closely with physicians and other healthcare providers to enhance patients' care plans and achieve optimal treatment results
Marketing Manager ,Professional Services
APOTEX PHARMACEUTICALS INC
Toronto, ON
04.2015 - 06.2016
- Oversaw the pharmacy professional services budget, making data-driven decisions to optimize return on investment
- Managed key digital programs, including the iPharmacist and Airmiles programs, ensuring their successful implementation and alignment with business goals
- Established and maintained strong relationships with vendors and agencies, ensuring that all activities are executed in accordance with the highest standards
- Facilitated positive relationships with professional and educational bodies in Canada, such as the Canadian Pharmacist Association, the Ontario Pharmacist Association, and the University of Toronto
- Developed and executed the annual strategic plan for corporate congresses and trade shows, ensuring that all events are impactful and meet the desired outcomes
- Conducted industry analysis and leveraged competitor insights to inform and improve marketing campaign performance
- Provided medical and scientific guidance to the brand and patient support program teams, ensuring that all initiatives are evidence-based and meet the highest standards.
Sales Operations Analyst
Nestle Health Science
Toronto, ON
09.2012 - 05.2015
- Enhanced sales force effectiveness by managing the full life cycle of hospital contracts, meticulously aligning all agreements with business objectives and standards to optimize outcomes.
- Collaborated synergistically with the IT team to conceive and implement cutting-edge sales reporting tools, harnessing the power of Business Objects and Cognos cube. These advanced tools empowered the sales teams with comprehensive data and invaluable insights, enabling them to drive remarkable results.
- Ensured the utmost accuracy and streamlined distribution of sales reports and critical sales intelligence, providing the sales organization with real-time data and actionable insights to fuel their success.
- Developed and implemented a robust process to proactively maintain and update master data and cross-reference files, meticulously guaranteeing the accuracy and currency of all vital information.
- Identified areas of improvement in existing reports and played an active role in the development of new reporting tools, diligently equipping the sales team with the most current and pertinent data available.
- Implemented Salesforce® CRM, a transformative enabling technology, to empower and support the field sales team. This integration provided them with indispensable tools and resources, ensuring they had everything needed to excel in their endeavors and capture field activities in concise and timely manner.
- Generated bespoke visual representations, including bar graphs, pie charts, and trend line charts, to effectively visualize sales data. These customized visualizations granted the sales team a comprehensive understanding of sales performance, empowering them to make informed decisions and drive success.
Strategic Project Manager
Nestle Health Science
09.2011 - 08.2012
- Facilitated periodic project meetings with stakeholders and cross-functional teams, ensuring that all participants are engaged and aligned on project objectives
- Maintained clear and effective communication with all team members and stakeholders, providing regular updates and ensuring that all project-related information is shared in a timely and accurate manner
- Proactively identified and resolved issues and conflicts within the project team, ensuring that the project remains on track and all deliverables are met
- Tracked project milestones and deliverables, providing stakeholders with real-time visibility into project progress and ensuring that all objectives are met on time and within budget
- Established project budgets and closely monitored expenditures, ensuring that the project remains within financial constraints and that all resources are utilized effectively
- Developed processes to ensure consistent on-time delivery of customer requirements, adhering to the timelines established in contracts and ensuring customer satisfaction
- Utilized Microsoft Project to effectively manage project tasks, resources, and timelines, providing stakeholders with a clear and accurate view of project status.
Brand Manager
Nestle Health Science
Dubai, UAE
04.2007 - 08.2011
- Develop and implement comprehensive marketing strategies that align with the overall business objectives
- Conduct market research and analysis to stay abreast of industry trends and consumer behavior patterns
- Collaborate with cross-functional teams, such as sales, product development, and creative, to create and execute impactful marketing campaigns
- Manage the development and production of marketing materials, including print and digital assets
- Oversee the management of marketing budgets, ensuring that all activities are cost-effective and meet financial targets
- Continuously evaluate and measure the success of marketing efforts, making data-driven decisions to improve results.
Education
MBA - Business Administration
University of Illinois
Urbana-Champaign12.2022
Bachelor of Science - Pharmacy
Jordan University of Science
Irbid, Jordan Pharmacy Certification
Pharmacy Examining Board of Canada
Toronto, ONSkills
- Analytical& creative problem solver
- Business Analytics and Data modeling knowledge
- Digital Marketing knowledge
- Parma omnichannel expertise
- Strong understanding CRM and sales enablement tools
- Excellent Consumer and HCP Insights generation capabilities
- Proficient in developing medical content and sales training
- Experienced in KOL relationship management
- Proficient in project management
- Excellent in Microsoft Office, R coding , Power BI, Alteryx, and Tableau skills
Languages
Accomplishments
- Achieved the best pre-sub metric in online orders at Walmart.
- Over achieved Sales , net profit and cost to sell targets.
- I successfully completed the hiring process for the Pharmacy team and successfully underwent a regulatory inspection within my first week on the job.
- In partnership with the University of Toronto, developed a unique educational course aimed at driving revenue growth and specifically designed for independent pharmacies. (Apotex Pharmaceuticals, Canada).
- Streamlined the professional services budget through the elimination of underperforming programs and the introduction of innovative new programs, resulting in over $250,000 in savings and a 6.2% increase in retail pharmacies revenue. (Apotex Pharmaceuticals, Canada).
- Achieved a Platinum award in sales operations for crafting customer allocation business rules during out-of-stock situations. (Nestle Health Science, Canada).
- Built a comprehensive sales reporting tool by merging data from 26 different distributors and cross-referencing it with territory account master data. (Nestle Health Science, Canada).
- Harmonized "sales to distributors" with "distributors sales to hospitals and pharmacies" to monitor inventory movement across channels, thereby enhancing demand plan accuracy. (Nestle Health Science, Canada).
- Revamped the sales department's structure in collaboration with ZS Consultants. (Nestle Health Science, Canada).
- Contributed to internal audits by evaluating business processes and addressing identified gaps. (Nestle Health Science, Canada).
- Developed processes for forecasting and checking charge backs from distributors. (Nestle Health Science, Canada).
- Successfully launched, established and grew the Nestle Healthcare Nutrition business in the Middle East. (Nestle Health Science, Middle East).
References
References supplied upon request.
Timeline
Pharmacy Manager
Walmart Canada
06.2023 - Current
Clinical Staff Pharmacist
Walmart Canada
03.2016 - 05.2023
Marketing Manager ,Professional Services
APOTEX PHARMACEUTICALS INC
04.2015 - 06.2016
Sales Operations Analyst
Nestle Health Science
09.2012 - 05.2015
Strategic Project Manager
Nestle Health Science
09.2011 - 08.2012
Brand Manager
Nestle Health Science
04.2007 - 08.2011
MBA - Business Administration
University of Illinois
Bachelor of Science - Pharmacy
Jordan University of Science
Pharmacy Certification
Pharmacy Examining Board of Canada
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