Summary
Overview
Work History
Education
Skills
Timeline
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Omar Gutierrez

Aptos

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Dispatcher

Forward Air
Sacramento
01.2024 - Current
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Participated in team meetings discussing changes in procedures or processes.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Server

Din Tai Fung
Century City
08.2022 - 06.2023
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.

Server

The Fifth
Anaheim
03.2019 - 08.2022
  • Trained new employees to perform duties.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Rio Cazadero High School
Sacramento, CA

Skills

  • Communication skills
  • Customer service
  • Time management
  • Problem solving
  • Adaptability
  • Call handling

Timeline

Dispatcher

Forward Air
01.2024 - Current

Server

Din Tai Fung
08.2022 - 06.2023

Server

The Fifth
03.2019 - 08.2022

High School Diploma -

Rio Cazadero High School

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Omar Gutierrez