Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omar Gomez

Menifee

Summary

Detail-oriented and dependable professional with a strong background in customer service, sales, and guest recovery. Completed a leadership development internship with formal training in supervision, problem-solving, and client relations, preparing for roles in financial services, such as bank teller or associate banker.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Leadership Development Intern

Hershey Entertainment & Resorts
Hershey
05.2025 - Current
  • Selected for Hersheypark's Leadership Development Program in partnership with Shippensburg University, gaining training in leadership, service excellence, and operational efficiency.
  • Managed guest recovery at call centers and front windows, addressing ticketing and membership issues with precision and professionalism.
  • Handled cash and electronic transactions while resolving guest concerns, maintaining a high level of accuracy.
  • Mentored peers, and supported workflow improvements to enhance service delivery.

Guest Operations/ Attractions Operator

The Walt Disney Company
Orlando
01.2024 - 01.2025
  • Assisted with ticketing, cash handling, and event inquiries during major sports events.
  • Delivered excellent guest service and maintained compliance with safety and cleanliness standards.
  • Provided accurate event details and guided guests efficiently through high-traffic environments.

Car Sales Specialist

Gosch Toyota
Hemet
01.2023 - 01.2024
  • Greet and engage clients in a friendly and professional manner, ensuring they feel welcome and valued.
  • Assist customers in identifying their automotive needs and preferences, offering expert guidance on available vehicles, features, and financing options.
  • Conduct vehicle demonstrations, highlighting key features and benefits to match customer interests.
  • Maintain up-to-date knowledge of the dealership's inventory, promotions, and market trends.

Life Insurance Agent

Family First Life
Menifee
08.2021 - 01.2023
  • Educated clients on life insurance products, policies, and coverage options tailored to their financial goals and managed payments.
  • Conducted needs assessments to recommend appropriate solutions, building trust and long-term relationships.
  • Prospected and secured new clients through networking, referrals, and community engagement.
  • Maintained up-to-date knowledge of industry regulations and products to provide accurate advice.

Education

Associate/ Bachelor Degree - Hospitality and Tourism, Business Administration

Mt San Jacinto College
Menifee, CA
08.2025

High School Diploma -

Paloma Valley High School
Menifee, CA
06.2019

Skills

  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Leadership
  • Technology Proficiency

Certification

Life and Health Insurance License Riverside, CA

08/2021

Languages

  • English, Fluent
  • Spanish, Intermediate

Timeline

Leadership Development Intern

Hershey Entertainment & Resorts
05.2025 - Current

Guest Operations/ Attractions Operator

The Walt Disney Company
01.2024 - 01.2025

Car Sales Specialist

Gosch Toyota
01.2023 - 01.2024

Life Insurance Agent

Family First Life
08.2021 - 01.2023

Associate/ Bachelor Degree - Hospitality and Tourism, Business Administration

Mt San Jacinto College

High School Diploma -

Paloma Valley High School

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Omar Gomez