Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Omar Flores

Sylmar

Summary

Adept at enhancing customer experiences and fostering pet well-being, I excelled in roles at Oscar Orellana and Disney Springs, showcasing strong leadership and critical thinking. My ability to work independently, coupled with exceptional customer service skills, led to significant improvements in client satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Mobile Dog Groomer

Oscar Orellana
06.2014 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Disney College Program Intern

Disney Springs
07.2023 - 01.2024
  • Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
  • Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
  • Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
  • Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
  • Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
  • Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
  • Collaborated in professional team to solve workflow issues.
  • Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
  • Ensured guest safety by enforcing established rules and regulations throughout the park premises consistently.
  • Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
  • Committed to continuous professional development through participation in workshops or seminars relevant to the Disney College Program Intern role.
  • Managed inventory control procedures to ensure accurate counts and minimize product shrinkage.
  • Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
  • Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
  • Cultivated a positive work environment by consistently demonstrating enthusiasm, initiative, and a strong work ethic throughout the internship experience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Work on special occasions such as holiday sales available only to Cast Members
  • Cover trash runs across large areas of the property

Junior Lifeguard

Junior Lifeguards
06.2016 - 08.2016
  • Improved swimmer safety by vigilantly monitoring pool and beach areas for potential hazards.
  • Participated in ongoing training sessions, continuously honing skills and staying current on lifeguard best practices.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.

Volunteer

Griffith Park Trail Marathon
03.2014 - 03.2014
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.

Education

High School Diploma -

Verdugo Hills High School
Tujunga, CA
06-2022

Bachelor of Arts - CTVA - Screenwriting

California State University Northridge
Northridge, CA
05-2026

Skills

  • Patience and Empathy
  • Customer Service
  • Reliability and punctuality
  • Safety Procedures
  • Team building
  • Critical Thinking
  • Work independently
  • Multitasking
  • Leadership Qualities
  • Time management expertise
  • Quick Learner
  • Public Speaking

Languages

Spanish
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Food Tourism
  • Adventure Travel
  • Historical Exploration
  • Horseback Riding
  • Gardening
  • Volunteering
  • Hiking
  • Rock Climbing
  • Creative Writing
  • Photography

Timeline

Disney College Program Intern

Disney Springs
07.2023 - 01.2024

Junior Lifeguard

Junior Lifeguards
06.2016 - 08.2016

Mobile Dog Groomer

Oscar Orellana
06.2014 - Current

Volunteer

Griffith Park Trail Marathon
03.2014 - 03.2014

High School Diploma -

Verdugo Hills High School

Bachelor of Arts - CTVA - Screenwriting

California State University Northridge

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Omar Flores