Omar Bousquet

• Built and maintained relationships with 100+ recurring clients weekly, delivering exceptional support that drove repeat business and long-term loyalty.

• Guided customers through onboarding, feature adoption, and ongoing support — increasing retention rates by an estimated 30%.

• Resolved over 90% of customer issues on first contact through active listening, root-cause analysis, and solution-oriented communication.

• Proactively identified upsell opportunities and communicated added value, contributing to consistent revenue growth.

• Mentored new team members, improving onboarding speed and service quality while fostering a customer-first culture.

• Managed more than 500 client accounts end-to-end, providing personalized support, follow-up, and tailored solutions.

• Anticipated client needs and addressed challenges before escalation, resulting in a 95% satisfaction rate and frequent referrals.

• Created streamlined communication processes and feedback loops, improving client understanding and product adoption.

• Trained and supported new hires in communication, client interaction, and retention strategies, increasing team efficiency by 30%.

• Handled escalated customer concerns and resolved high-impact issues, improving satisfaction scores and loyalty metrics.

• Partnered with leadership on engagement initiatives that boosted sales and repeat business.