Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Berrada

Montreal,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Konnect Tanger
02.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Apprentice Acountant

Larinor
04.2022 - 12.2022
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Supported project teams by conducting research, compiling data, and preparing reports as needed.
  • Excel skills

Concierge Agent

Coral Towers
10.2021 - 02.2022
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Streamlined check-in processes for improved efficiency and reduced wait times.
  • Assisted guests with reservations, ensuring a seamless booking experience.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.

Education

MBA -

John Molson School of Buss
Montreal Canada
05.2028

Skills

  • Data Entry
  • Call Management
  • Information Security
  • Appointment Scheduling
  • Account Updating
  • Paperwork Processing
  • Microsoft Excel
  • Payment Processing
  • Active Listening

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Customer Service Representative

Konnect Tanger
02.2023 - 09.2023

Apprentice Acountant

Larinor
04.2022 - 12.2022

Concierge Agent

Coral Towers
10.2021 - 02.2022

MBA -

John Molson School of Buss

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Omar Berrada