Omar Bautista Estrada
East Palo Alto
Summary
Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Overview
21
21
years of professional experience
Work History
Busboy
Tavern Restaurant
Palo Alto
12.2024 - Current
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Reset tables for new customers in an efficient manner.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
Bartender/Lounge Server
Rosewood Sand Hill
Palo Alto
03.2015 - 06.2015
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Bartender
Tamarin Restuarant
Palo Alto
11.2006 - 06.2015
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Performed opening and closing duties including restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
Zibibbo Restaurant
Palo Alto
12.2003 - 03.2013
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
Skills
- Food preparation
- Table resetting
- Cleanliness maintenance
- Communication skills
- Customer service
- Collaboration skills
Languages
Spanish
Professional
English
Professional
Timeline
Busboy
Tavern Restaurant
12.2024 - Current
Bartender/Lounge Server
Rosewood Sand Hill
03.2015 - 06.2015
Bartender
Tamarin Restuarant
11.2006 - 06.2015
Bartender
Zibibbo Restaurant
12.2003 - 03.2013
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