Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Omar Bakkass

Union City

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over [Number] years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

JD Shop
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Managed inventory control, cash control, and store opening and closing procedures
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Improved customer satisfaction through staff training in customer service and product knowledge
  • Completed point of sale opening and closing procedures.

Team Leader

PepsiCo
04.2019 - 07.2022
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Built strong relationships with customers through positive attitude and attentive response
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Promoted high standards through personal example to help each member understand expected behaviors and standards
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Supervisor of Operations

Roadtex
01.2016 - 04.2019
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability
  • Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce
  • Improved distribution efficiency by streamlining processes and implementing innovative solutions
  • Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly
  • Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.

Education

Associate of Science - Computer And Information Systems Security

ESL

High School Diploma -

Hacc

Skills

  • Customer Service
  • Shipping and receiving
  • Warehouse Safety
  • Loading and unloading
  • Warehouse Organization
  • Warehouse Operations
  • Multitasking and Organization
  • Customer Relations
  • Problem-Solving

Certification

  • Area of certification] Training - [Timeframe]
  • Area of expertise] License - [Timeframe]
  • Area of certification], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Timeline

Store Manager

JD Shop
08.2023 - Current

Team Leader

PepsiCo
04.2019 - 07.2022

Supervisor of Operations

Roadtex
01.2016 - 04.2019

Associate of Science - Computer And Information Systems Security

ESL

High School Diploma -

Hacc

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Omar Bakkass