Omar Ayesh
Montreal,QC
Summary
Versatile Business Development Consultant with a proven track record in strategic planning and customer service excellence. Spearheaded a market entry strategy for a tech startup and enhanced guest experiences at Sonder, achieving significant profit and satisfaction increases. Skilled in Salesforce and team leadership, adept at driving projects to successful completion with innovative solutions.
Overview
12
12
years of professional experience
Work History
Business Development Consultant
Self-employed
06.2021 - Current
- Provide strategic consulting services to new and upcoming businesses across various industries
- Develop comprehensive business strategies, pricing models, and market outreach plans
- Met with current clients to assess needs and develop improvement plans.
- Crafted a market entry strategy for a tech surveillance startup, resulting in a successful product launch
- Redesigned pricing structure for a beverage distributor, leading to a 25% increase in profit margins
- Implemented customer retention program for multiple restaurants, improving repeat business by 30%
Guest Experience Specialist
Sonder
11.2019 - 11.2022
- Three-time recipient of the Top Performer Award, acknowledging excellence in customer feedback and productivity
- Collaborated with diverse operational teams (Sales, Housekeeping, Management) across multiple cities, ensuring prompt and tailored guest services
- Elevated customer satisfaction through live channels on SalesForce (phone calls, SMS, OTA, and emails), while maintaining a 4.8+ star rating over a span of 3 years
- Orchestrated seamless experiences for global clientele, excelling in booking assistance and accommodation coordination
- Used creative solutions to retain guests and clients during the early stages of the COVID-19 pandemic
Manufacturing Consultant - Co-Founder
Presse 3D
07.2014 - 07.2022
- Pioneered a successful 3D-printing service company from inception, including funding, business planning, and marketing
- Acquired and retained 250+ clients resulting in over 50% year-over-year revenue growth over 8 years
- Spearheaded a research and development initiative that involved recycling plastics into 3D printing material
- Successfully inducted the company in both District 3 and Notman House incubators as a tech startup
Restaurant Manager
Brigade Pizzeria
11.2017 - 11.2019
- Managed personnel, finances, menu, and inventory for a busy downtown Italian restaurant
- Cultivated a positive team atmosphere through coaching, training, and motivational strategies, resulting in increased morale and improved employee retention
Founder & Manager, Airbnb Property Management
07.2016 - 10.2019
- Founded and managed a profitable Airbnb property management business, overseeing and operating 7+ apartments in Montreal
- Crafted and optimized listings on Airbnb, Expedia, and VRBO, achieving 4.7+ ratings across 500+ reservations
Founder & CEO - Recycle3D
06.2017 - 06.2018
- Founded and operated a company focused on recycling plastic into filament for 3D printers
- Developed processes for collecting, cleaning, and converting plastic waste into usable 3D printing material
- Contributed to sustainability efforts in the 3D printing industry by providing eco-friendly filament options
Tutor
Concordia University
01.2013 - 08.2016
- Tutored math, physics, and economics at the Centre for Students with Disabilities
- Adapted teaching styles to suit varying learning disabilities, achieving a 'B+' average grade throughout an 8-semester period
Education
Master’s Degree - Business Management
McGill University
Montreal, Quebec12.2024
Bachelor of Commerce - Accountancy
Concordia University
Montreal, Quebec11.2017
Skills
- Customer Service Excellence
- MS Suite (Word, Excel, Powerpoint)
- Strategic Planning
- Business Development
- Salesforce
- Production planning proficiency
- B2C experience
- Event coordination
- Team leadership
- Project management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
Business Development Consultant
Self-employed
06.2021 - Current
Guest Experience Specialist
Sonder
11.2019 - 11.2022
Restaurant Manager
Brigade Pizzeria
11.2017 - 11.2019
Founder & CEO - Recycle3D
06.2017 - 06.2018
Founder & Manager, Airbnb Property Management
07.2016 - 10.2019
Manufacturing Consultant - Co-Founder
Presse 3D
07.2014 - 07.2022
Tutor
Concordia University
01.2013 - 08.2016
Master’s Degree - Business Management
McGill University
Bachelor of Commerce - Accountancy
Concordia University
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