Omar Aldana
Fontana
Summary
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
14
14
years of professional experience
Work History
Bookkeeper
Blue Claddings
03.2020 - Current
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
Store Associate
DSW Shoe Warehouse
09.2017 - 11.2019
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Take-Out Specialist
Chipotle
08.2014 - 09.2017
- Enhanced customer satisfaction by efficiently processing take-out orders and ensuring order accuracy.
- Streamlined order fulfillment for faster service by organizing the work area and prioritizing tasks.
- Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.
- Maintained a clean and sanitary workspace, adhering to food safety guidelines and regulations.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
- Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
Server
Smith Ranch Homes
03.2010 - 05.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Edison High School
Stockton, CAFilm And Video Production
College of Marin
Greenbrae, CASkills
- Accounting
- Bookkeeping Software
- Inventory Tracking
- Vendor Management
- Quickbooks
- Audit Preparation
- Bookkeeping
- Time Tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bookkeeper
Blue Claddings
03.2020 - Current
Store Associate
DSW Shoe Warehouse
09.2017 - 11.2019
Take-Out Specialist
Chipotle
08.2014 - 09.2017
Server
Smith Ranch Homes
03.2010 - 05.2014
High School Diploma -
Edison High School
Film And Video Production
College of Marin
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