Omar Abdul Sabour
1901-273 Pharmacy Ave , Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
06.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
No Degree -
Satec W.A Porter Highschool
Toronto, ON06.2025
Skills
- Student Inclusion
- Athlete Development
- Workshop Development
- Player Mentoring
- Safety Understanding
- Games Rules
- First Aid Certified
- Innovative Teaching Methods
Timeline
Customer Service Representative
06.2020 - 01.2023
No Degree -
Satec W.A Porter Highschool
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