Omanshu Rajpal
Vancouver,British Columbia
Summary
To leverage my diverse set of skills and experiences in a challenging and dynamic role that allows me to continually develop my abilities and contribute to the growth and success of a team or organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative and Communications Assistant
Tradition And Decor Pvt. Ltd.
09.2022 - 09.2023
- Spearheaded the development and implementation of comprehensive social media and marketing strategies, resulting in a significant increase in brand visibility and engagement
- Conducted market research and analysis to identify trends and customer preferences, allowing for targeted content creation
- Handling administrative requests and queries from senior managers
- Organizing and scheduling appointments with admin software and planning meetings.
Contact Centre Representative
TD Canada Trust
06.2022 - 09.2022
- Provided exemplary customer service by promptly and professionally addressing inquiries and resolving issues via telephone and email
- Demonstrated strong communication skills, actively listening to customer concerns and delivering concise, and empathetic responses
- Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
Front Desk Agent
Super8 Hotel by Wyndham
07.2021 - 12.2021
- Welcomed guests with a warm and friendly demeanor, ensuring a positive first impression and a high level of customer satisfaction
- Managed check-in and check-out processes efficiently, handling reservations and ensuring accurate billing and room assignments
- Effectively addressed guest inquiries, concerns, and requests, providing timely and appropriate solutions
- Upheld the hotel's standards for exceptional guest service.
Education
Bachelor of Arts - Communications And Media Studies.
University of The Fraser Valley
Abbotsford, BC12.2021
Skills
- Google Analytics and Workspace
- Customer relationship management
- Time management
- Organizational management
- Social Media Marketing and Management
- Email Marketing
- Adobe Creative Suite
- Microsoft Office 365
Websites
Certification
- 09/2019, 09/2021, Professional Communications Essentials Certificate, University of the Fraser Valley, The certificate focuses on the communication essentials of business writing and public speaking. The writing includes direct, indirect, and persuasive messages, document/web page design, and emails, memos, letters, and reports. Public speaking includes running meetings, giving oral presentations, and working in teams.
- 12/2020, 12/2020, TCPS 2: Core, Tri-council Policy Statement, Certification regarding Ethics of conducting a research involving humans.
Timeline
Administrative and Communications Assistant
Tradition And Decor Pvt. Ltd.
09.2022 - 09.2023
Contact Centre Representative
TD Canada Trust
06.2022 - 09.2022
Front Desk Agent
Super8 Hotel by Wyndham
07.2021 - 12.2021
Bachelor of Arts - Communications And Media Studies.
University of The Fraser Valley
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