Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omanshu Rajpal

Vancouver,BC

Summary

To leverage my diverse set of skills and experiences in a challenging and dynamic role that allows me to continually develop my abilities and contribute to the growth and success of a team or organization.

Overview

2
2
years of professional experience

Work History

Administrative and Communications Assistant

Tradition and Décor Pvt. Ltd
09.2022 - 08.2023
  • Spearheaded the development and implementation of comprehensive social media and marketing strategies, resulting in a significant increase in brand visibility and engagement
  • Conducted market research and analysis to identify trends and customer preferences, allowing for targeted content creation and campaign optimization
  • Handling administrative requests and queries from senior managers
  • Organizing and scheduling appointments with admin software and planning meetings and taking detailed minutes.

Contact Center Representative

TD Bank
06.2022 - 08.2022
  • Provided exemplary customer service by promptly and professionally addressing inquiries and resolving issues via telephone, email, and chat
  • Demonstrated strong communication skills, actively listening to customer concerns and delivering clear, concise, and empathetic responses
  • Achieved a consistently high customer satisfaction rating, with a focus on resolving issues efficiently and exceeding service standards.

Front Desk Agent

Super8 Hotel
08.2021 - 12.2021
  • Welcomed guests with a warm and friendly demeanor, ensuring a positive first impression and a high level of customer satisfaction
  • Managed check-in and check-out processes efficiently, handling reservations and ensuring accurate billing and room assignments
  • Effectively addressed guest inquiries, concerns, and requests, providing timely and appropriate solutions
  • Upheld the hotel's standards for exceptional guest service and contributed to maintaining high guest review ratings.

Education

Bachelor of Arts - Communications And Media

University of The Fraser Valley
Abbotsford, BC

Skills

  • Strong written and verbal communication skills
  • Excellent time management and organizational abilities
  • Highly confident & outgoing
  • Customer service and interpersonal skills
  • Self-motivated and able to work independently
  • Collaboration and teamwork
  • Adaptability and flexibility in changing situations
  • Problem-solving and critical thinking abilities
  • Proficiency in Microsoft Office and other relevant software programs
  • Customer Relationship Management

Timeline

Administrative and Communications Assistant

Tradition and Décor Pvt. Ltd
09.2022 - 08.2023

Contact Center Representative

TD Bank
06.2022 - 08.2022

Front Desk Agent

Super8 Hotel
08.2021 - 12.2021

Bachelor of Arts - Communications And Media

University of The Fraser Valley

Similar Profiles

CREATE PROFILE
Omanshu Rajpal