Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

OMAMIE ODEBALA

Surrey,Canada

Summary

Skilled Crisis Line Specialist with a proven track record at Salal, adept in trauma-informed counseling and crisis line operations. Achieved an 80% reduction in client-reported isolation by providing critical support and safety planning. Excel in empathy and cultural sensitivity, enhancing community understanding and support for survivors.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crisis Line Specialist

Salal
Vancouver, Canada
10.2023 - Current
  • Provided crisis intervention, emotional support, and safety planning to over 50 survivors of sexual assault through hotline support and hospital accompaniment, achieving an 80% reduction in client-reported isolation and fear.
  • Conducted intake assessments and connected 72 survivors with essential services, ensuring timely intervention within 48 hours.
  • Referred survivors to trauma-informed counseling for 35 clients.
  • Educated 120 community members through workshops on sexual assault awareness, increasing public understanding and hotline usage by 15%.
  • Collaborated to create inclusive spaces for survivors of all genders.
  • Liaise with the police, Crown Counsel, court staff, hospital staff, and other agencies to obtain applicable case information in support of clients' interests, and provide clients with updates as applicable.

Shelter Program Assistant

Wish Drop-In Centre Society
Vancouver, Canada
11.2022 - Current
  • Managed crises and de-escalated conflicts for 25 at-risk residents, contributing to a 90% satisfaction rate in safety surveys
  • Conducted risk assessments and implemented safety measures for a safe, compassionate environment
  • Coordinated care plans and reduced conflicts by 30% over the past year
  • Facilitated client intake for 15 new participants monthly, ensuring smooth transitions and promoting self-advocacy

Education

Master of Business Administration -

University Canada West
Vancouver, BC
12.2023

Bachelor of Science - International Relations and Strategic Studies

Novena University
Ogume, DE
12.2019

Skills

  • Trauma-informed counseling
  • Crisis line operations
  • Client intake and assessment
  • Safety planning
  • Risk assessment
  • Resource connection (legal aid, housing, counseling)
  • Documentation and data tracking
  • Proficiency in Microsoft Office Suite
  • Familiarity with client data tracking systems
  • Strong communication and advocacy
  • Empathy and cultural sensitivity
  • Stress management and conflict resolution
  • Building supportive relationships
  • Team collaboration
  • Independent work

Certification

  • Work Intervention Certificate, 05/01/23
  • Non-Violence Crisis Response, Atira, 05/01/22
  • Harm Reduction, Homelessness Services Association of BC, 05/01/22
  • Managing Hostile Situations, Homelessness Services Association of BC, 05/01/22
  • WHMIS, AixSafety, 05/01/22
  • First Aid, AED, and CPR, 05/01/22

Timeline

Crisis Line Specialist

Salal
10.2023 - Current

Shelter Program Assistant

Wish Drop-In Centre Society
11.2022 - Current

Master of Business Administration -

University Canada West

Bachelor of Science - International Relations and Strategic Studies

Novena University

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OMAMIE ODEBALA