OMA GRACE AMADI
Office Administrator
Edmonton,AB
Summary
Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
4
4
years of professional experience
Work History
Office Administrator & Proctoring Specialist
Pearson Educational Measurement
01.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Verified student identities and enforced seating arrangements, minimizing opportunities for cheating or impersonation.
- Aided students in overcoming technical difficulties during computer-based exams, resolving issues promptly to minimize disruptions.
- Ensured accurate test administration by strictly adhering to guidelines provided by examination boards.
- Contributed to fair assessment practices by promptly reporting any observed instances of academic dishonesty.
- Supported student success by providing clear instructions and answering procedural questions during exams.
Customer Service Associate
Deveraux Group of Company
05.2022 - 12.2023
- First point of contact for the public on the phone, via email or in person for all training program information
- Managed administrative operations that ensured effective and efficient operations in the office that included information flow, coordinating schedules and addressing issues in a timely manner
- Ensured policies and procedures were followed in meeting established performance standards
- Prepared reports, briefing notes and internal memos for senior management and leadership team
- Demonstrated understanding of the complex relationships that exist between stakeholders and used the knowledge to address and improve collaborations on several projects
- Handled database and records management and adherence to best practices and confidentiality
- Supported the delivery of programs through the application of knowledge of best practices in stakeholder engagement and ensured programs were engaging.
Graduate Teaching Assistant
University of Regina
01.2021 - 04.2022
- Prepared several lesson plans according to academic course outlines ensuring each activity and class conveyed required materials and deepened students understanding of subject matter
- Consulted with internal stakeholders and provided strategic advice to the leadership team on program implementation, enhancements and development of critical thinking skills
- Developed study guides and course materials that help students learn and remember lecture information
- Tracked attendance, projects, reports, and other variety of class and student metrics that ensured effective student engagement and complied briefing reports for faculty staff
- Worked with other staff across the institution in delivering education projects and programing that ensured best experiences for students and visitors.
Executive Administrative Assistant
Esdiron Limited
03.2018 - 12.2020
- Drafted, composed and formatted a variety of correspondence including emails, letters, briefing notes and memos
- Organized and coordinated branch/department social initiatives and participated in the development of its vision, mission, values, long term goals and action plans
- Maintained records management system and ensured proper electronic and physical storage, retrieval, and disposal of records
- Performed other administrative duties that included maintaining calendars, scheduled meetings, make travel arrangements, information compilation, printing reports and tracking expenditures
- Updated administrative policy and procedure manuals on a regular basis
- Established and maintained a network and database of contacts with a broad range of individuals and public organizations with common goals and interests
- This included frequent communication via social media to discuss and share common problem faced in the industry
- Acted as technical resource, advisor and mentor for training team and internal partners, including communications and engagement team, on related best facilitation and engagement practices.
Education
Masters - Adult Education and Human Resource Development
University of Regina
Bachelors - Business Education and Management
Rivers State University
Skills
Administrative Support
Qualificationshighlight
- Available to start immediately
- Four (4+) years' experience in administrative support to senior management and stakeholders in both the public and private sectors
- Exceptional relationship building skills in providing customer service to both internal and external stakeholders
- Strong attention to detail and accuracy in preparing correspondence and a variety of documents
- Excellent communication skills in dealing with individuals in person, over the phone, virtually and in a variety of written formats that include emails, letters, memo, briefings etc
- Strong organizational and prioritization skills in meeting deadlines and in producing quality work
- Able to work independently as well as support team members in delivery of a variety of duties and maintaining effective, respectful, inclusive working relationships with a focus on balancing competing requirements and ensuring excellent service delivery
- Demonstrated ability in program delivery for diverse audiences including experience in applying engaging, adoptive, audience diverse facilitation skills
- Proficient in Microsoft Office Suites and knowledge of other computer software and hardware used such a video capture and presentation software that ensure daily administrative duties are carried out smoothly
- Passionate about service excellence, embracing diversity, promoting inclusiveness and demonstrated alignment with cultural commitments of safe, helpful, accountable, integrated and excellent work environment for others to do the same
Community Service
Red Cross Society, 2017, 2020, Volunteer, Provided administrative support in daily operations for internally displaced people and acted as first point of contact to individuals, communities, and organizations in need of support/collaborations.
Languages
English
Full Professional
Timeline
Office Administrator & Proctoring Specialist
Pearson Educational Measurement
01.2023 - Current
Customer Service Associate
Deveraux Group of Company
05.2022 - 12.2023
Graduate Teaching Assistant
University of Regina
01.2021 - 04.2022
Executive Administrative Assistant
Esdiron Limited
03.2018 - 12.2020
Masters - Adult Education and Human Resource Development
University of Regina
Bachelors - Business Education and Management
Rivers State University
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