Om Senjalia
North York
Summary
Business Administration graduate with drive and initiative, thorough attention to detail, and excellent time management and task prioritization skills. Seeking an administrative assistant position in a globally competitive firm, with ample opportunity for professional growth and career advancement. Strong work ethic, and effective communication skills, eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Store Manager
South St Burger
Toronto
06.2023 - 02.2025
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responsible for interviewing, hiring and training new employees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained accurate financial records, such as sales receipts and invoices.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Scheduled shifts for staff members based on weekly forecasts.
Administrative Assistant
IPG Management
Toronto
03.2022 - 04.2023
- Reviewed monthly financial statements for accuracy prior to submission.
- Prepared invoices for payment processing according to company policies.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Responded quickly to emergency situations involving tenants or properties.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Collected monthly assessments, rental fees, deposits and payments.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
Customer Service Representative
Money Mart
Thunder Bay
08.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products, and capitalized on upsell opportunities.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Boosted sales revenue by skillfully promoting diverse service options.
- Kept the cash drawer accurate with appropriate change and small bills to meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
Supervisor
Golden Bakery
Thunder Bay
03.2020 - 08.2021
- Make sure the pizzas are well cooked and served properly.
- Make sure employees are doing their tasks as instructed.
- Clearing any customers' queries.
- Treating customers with respect.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Bakery Associate
Safeway
Thunder Bay
07.2017 - 12.2019
- Baking and selling breaded products to customer
- Build a friendly and welcoming environment
- Handling mass customers
- Completing task without errors
Education
Diploma in business administration -
Confederation College
Thunder Bay, ON01.2021
Diploma in Business in fundamentals -
Confederation College
Thunder Bay, ON01.2020
Higher secondary school -
Shri H.J Gajera English Medium School
Surat, India04.2016
Skills
- Multitasking and prioritization
- Clerical support
- Account management
- Business operations support
- Administrative operations
- Data management
- MS office proficient
- Documentation and reporting
Timeline
Store Manager
South St Burger
06.2023 - 02.2025
Administrative Assistant
IPG Management
03.2022 - 04.2023
Customer Service Representative
Money Mart
08.2021 - 02.2022
Supervisor
Golden Bakery
03.2020 - 08.2021
Bakery Associate
Safeway
07.2017 - 12.2019
Diploma in business administration -
Confederation College
Diploma in Business in fundamentals -
Confederation College
Higher secondary school -
Shri H.J Gajera English Medium School
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